Data Analyst, Client Technical Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Manage a range of moderately complex enhanced data quality issues of diverse scope, identifying appropriate courses of action, and driving them to completion through coordinating with internal resources to accomplish Visa and client objectives.
• Analyze, comprehend, and assess the scope of the data quality issues within the commercial and third party provided data.
• Understand and maintain a basic understanding of the commercial data strategies, priorities, and issues.
• Work proactively with Clients to identify reporting efficiencies and collaborate with Client on ongoing status through completion.
• Work closely with Technical Account Managers, Client Success Managers, across the larger CS organization and Product to understand Client objectives and to seek out solutions. 
• Coordinate with other Visa teams to expedite the resolution and implementation of enhanced data quality issues to ensure the highest level of performance.
• Maintain relationships with internal and external Clients to understand trends, and gain insight on the need to enhance support approach.
• Maintain and socialize team documentation and create BAU, well-defined documents for routine use.
• Stay abreast of new product updates and rules, and industry and technology trends to be able to support Visa strategic goals and Client initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Working knowledge of Visa’s systems including authorization and clearing systems, disputes, rules, and processing platforms is preferred
• A desire to deliver exceptional client experiences with each interaction.
• A client-centric focus with strong relationship management, strategic thinking, and problem-solving skills needed in order to provide proactive identification of processing efficiencies, service change needs and guidance on system enhancements.
• A general understanding of the industry and our Clients processing and operational businesses.
• An ability to make sound business decisions, setting direction and managing both short and long-term goals, achieving high quality operational results and customer commitment
• Proficient in performing analysis and drawing conclusions from written or computer generated material and from observed trends
• Ability to set priorities and manage customer expectations (internal and external), working both as part of a team and independently.
• Capable of developing and managing short and long-term plans, adapting as the industry or environment changes
• Excellent inter-personal skills and a proven ability to build and maintain highly satisfied customer relationships.
• Proven abilities in organizational, conceptual, and logical problem solving.
• Excellent time management, organization, and planning skills are essential.
• Excellent verbal, written, and interpersonal skills are required. Mastery of the English language required.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 88,200.00 to 124,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.