Service Engineer, Data Center
Houston, Texas, United States
Full Time Mid-level / Intermediate USD 70K - 100K
Supermicro
The premier provider of advanced Server Building Block Solutions® for 5G/Edge, Data Center, Cloud, Enterprise, Big Data, HPC and Embedded markets worldwide.Job Req ID: 24184
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Support Supermicro Global Service Installation Team and help build a world class service organization. This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment. Provide racking & stacking, copper/fibre cabling of server and network equipment. To provide technical support for installed equipment pertaining to hardware and software functionalities.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
• Knowledge of rack elevations / cable mapping for the installation for customer solution projects.
• Assist / support the deployment of server, storage, and networking equipment.
• Perform physical installation, rack and stack, cabling, and networking of data center hardware.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
• Conduct quality checks and test system functionality post-installation.
• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation.
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.
Qualifications:
• 5 years of experience in servicing complex X86 systems and components.
• Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering
• Or an Associate’s degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
• 5 years of experience in servicing complex X86 systems and components.
• Minimum two years of experience with Customer Support.
• Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
• Ability to solve problems and make decisions as necessary.
• Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions.
• Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project.
• Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
• Emphasize on break / fix and onsite Customer Service.
• Experience in communicating with internal and external customers to explain total solutions.
• Hands-on experience with Enterprise grade server hardware.
• Must be punctual and detail oriented.
• Strong written and verbal communication skills, project management skills, solid time management skills.
• The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
• Preferred certification in Windows, Linux and network protocols.
• Must have valid license and reliable automobile
Salary Range
$70,000 - $100,000 *
*The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Tags: Big Data Computer Science Engineering Excel Hadoop HPC Linux
Perks/benefits: Equity Flex hours Gear Salary bonus
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Data Science Manager jobs
- Open Marketing Data Analyst jobs
- Open Lead Data Analyst jobs
- Open Data Engineer II jobs
- Open Senior Business Intelligence Analyst jobs
- Open MLOps Engineer jobs
- Open Principal Data Engineer jobs
- Open Power BI Developer jobs
- Open Data Scientist II jobs
- Open Business Intelligence Developer jobs
- Open Data Analytics Engineer jobs
- Open Junior Data Scientist jobs
- Open Business Data Analyst jobs
- Open Sr Data Engineer jobs
- Open Data Analyst Intern jobs
- Open Product Data Analyst jobs
- Open Sr. Data Scientist jobs
- Open Senior Data Architect jobs
- Open Big Data Engineer jobs
- Open Research Scientist jobs
- Open Azure Data Engineer jobs
- Open Principal Data Scientist jobs
- Open Data Quality Analyst jobs
- Open Manager, Data Engineering jobs
- Open Data Product Manager jobs
- Open Data quality-related jobs
- Open GCP-related jobs
- Open Java-related jobs
- Open Business Intelligence-related jobs
- Open ML models-related jobs
- Open Data management-related jobs
- Open Privacy-related jobs
- Open PhD-related jobs
- Open Deep Learning-related jobs
- Open Finance-related jobs
- Open Data visualization-related jobs
- Open PyTorch-related jobs
- Open APIs-related jobs
- Open TensorFlow-related jobs
- Open NLP-related jobs
- Open Consulting-related jobs
- Open LLMs-related jobs
- Open CI/CD-related jobs
- Open Snowflake-related jobs
- Open Generative AI-related jobs
- Open Kubernetes-related jobs
- Open Hadoop-related jobs
- Open Data governance-related jobs
- Open Airflow-related jobs
- Open Docker-related jobs