Client Data Management - Change Programme Director

Job Description:

Job Title: Client Data Management - Change Programme Director

Location: Bangalore, India

Deutsche Bank’s Operations group provides support for all DB’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow, and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized, and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.

We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be always compliant. 

About Client Data Management (CDM):

Client Data Management (CDM) is responsible for provision of operational support and management of Party (Client), to facilitate KYC and enable client business and trading relationships and associated downstream processes including Regulatory and Tax obligations. CDM is driving the Group Party Data Strategy across CIB, the key elements of this strategy are:

- Providing a single, authorized source of Party (cRDS) to all areas across Corporate and Investment Bank, that contains accurate and complete Party & Instrument Data with full coverage

- Distributing the common Party data elements/attributes across the organization to ensure a single identifier is used front-to-back and there is consistency, alignment and common usage of Party data attributes front-to-back

- Identify and align common Parties, and their associated common attributes, across the Group (Corporate Bank, Investment Bank, Capital Release Unit and Private Bank)

Role Description:

Project Management & Change Execution is responsible for delivery of the value and strategic outcomes of their Change BoW that ensures successful transition into the organization’s goals, processes, and technologies. Adopting values and principles that follow agreed processes and practices to allow teams to continually improve their performance. Work includes:

- Create and align a sustainable change vision for the delivery function - partnering with the Business & Infrastructure areas, building a deep understanding and/or leveraging SME knowledge to have a clear understanding of the business outcomes articulate requirements, source and document details on process, metrics, and data in order to execute the change mandate

- Monitoring dependencies across multiple inter-related projects/ products, managing and reporting status of product roadmap and/ or project status, RAID and financial information to support effective decision making

- Removing blockers to ensure the team is successful and working with end users to ensure successful adoption

- Developing project/ product & change artefacts during the change lifecycle, e.g., scope, business case, communication, change management and / or training plans, materials and overseeing / monitoring the execution to ensure adoption and minimal disruption of normal business operations

-  Providing training/mentoring where applicable on various methodologies; including change management, agile, process re-engineering, robotics, project methodologies, and continuous deployment

What we’ll offer you:

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

- Delivery of large-scale change in the Leadership of major multi-year investments (>euro 20m) which are:

• Global

• Cross-divisional Impacting all business divisions

• Cross-functional

- Responsibility for operational and technology change as well as senor liaison with front office, technology, KYC Operations and Client Data Operations

- Ownership of the key workstream management processes and artefacts:

• Roadmap

• Workstream-level plans

• Budgets & forecasts

• Issue and Risk identification, escalation, resolution

• Status reporting

• Bank-wide communications as necessary

• Audit and control responses

- Leadership of operating model design, technology designs, testing and implementation activities required to achieve the stated objectives

Your skills and experience

• 15+ years’ experience in delivering complex change programs in global, preferably full-spectrum banking groups (retail, corporate, wholesale, investment banking)
• Track record in delivering in both direct and matrix environments
• Some experience in regulatory projects, preferably global/cross product
• Program management experience (>Euro 10m/100s of resources)
• Credibility with senior people (MD+)
• Articulate communicator – verbally and in writing; strong influencer
• Delivery-focused; preference for implementation over design
• Commercial acumen – business case driven, effective cost control/reduction focus
• Sound risk & control foundation
• Operations and Technology change delivery
• Leadership experience in a matrix environment
• Ability to motivate team and engage senior stakeholders

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.