Data Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Seeking a passionate, data-savvy Analyst to join the Technology Strategy Optimization team to support us drive forward our data driven transformation agenda. This dynamic role uses a consultative approach with the business segments to dive into our customer, product, channel, and digital data to uncover opportunities for consumer experience & servicing optimization. The ideal candidate will have a passion for working with data, extracting insights, and driving data-informed decision-making processes within the organization. 

What You’ll do on a Typical Day :-

• Data Collection and Analysis: Collect, clean, and analyze large datasets to identify trends, patterns, and correlations. Apply statistical methods and data visualization techniques to present findings effectively. 
• Report Generation: Generate regular and ad-hoc reports for various stakeholders to provide insights into key performance indicators, business metrics, and operational efficiency. 
• Data Quality Assurance: Ensure the accuracy, completeness, and reliability of data by implementing data validation processes and conducting quality assurance checks. 
• Business/Process Intelligence: Applies query, data exploration and transformation, basic statistical techniques, and visualization techniques to create business insights. Synthesize data into actionable insights about customer behaviour, and servicing performance. Clearly communicate these recommendations to internal team members and senior leadership. 
• Data-driven Decision Making: Collaborate with multi-functional teams to provide data-driven recommendations and insights to support critical initiatives, product development, and process improvements.
• Data Visualization: Build interactive dashboards and data visualizations using tools such as Tableau, Power BI, or Excel to communicate complex data insights in a clear and actionable manner. Create compelling, intuitive, self-service dashboards to internal business partners to understand, have access to, and derive insights from data, metrics, and KPIs (key performance indicators) 
• Continuous Learning and Improvement: Stay up to date with industry trends, new technologies, and standard processes in data analysis and data science. Share knowledge and insights with team members to foster a culture of continuous learning and improvement. 
• Actively participate in multi-functional initiatives, collaborating with team members to measure project success. Provide opportunity analysis, measurement plans, dashboards, and post-release analyses. 

What We’re looking for :-

• Bachelor's degree in engineering/ IT/ Data Sciences or related fields
• 8-10 years of data analyst experience, with a 2+ years of data visualization experience
• Good background in data visualization including creation of dashboards and data models
• An analytical mind and inclination for problem-solving with shown attention to detail combined with big-picture thinking
• Ability to present and tailor details and information to various levels of an organization
• Technical Skills:  Must have at least one data visualization skill Tableau/Power BI. Proficiency with MS PowerPoint and Excel. Writing simple/complex SQL queries for data analysis
• Completes work independently with general mentorship on new projects/requirements
• Work well with peers, and superiors in all departments across the organization.
• Need to have a robust mix of technical and communication skills, with a passion for optimization, data storytelling, and data visualization. 

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!