Team Lead - Data Operations

At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals  in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

As a Team Lead in a Demand Ops team, you will be responsible for overseeing and managing a team of 15 people and coordinating the operational process and the team’s operational performance. Your primary focus will be on ensuring the accuracy, completeness, and timeliness of data across various platforms and systems. You will work closely with cross-functional teams, including Biz-Ops, product, sales, and payroll to ensure that data meets the needs of the organization.

What You’ll  do?

• Leadership: Provide guidance, direction, and mentorship to a team of demand operation specialists and SME. Set clear goals, establish priorities, and ensure the team's performance aligns with organizational objectives.
• Data Quality Assurance: Implement and maintain processes for validating and verifying data accuracy, consistency, and integrity. Develop and enforce data quality standards and best practices to improve overall data quality.
• Project Management :  Manage short-term and long-term projects with 100% documentation and adherence to timelines. Additionally, you will also be responsible for defining the performance metrics, goals, accuracy metrics and training the agents for the project along with sending proactive updates to the stakeholders. Data Management: Oversee the collection, organization, and maintenance of data in databases and other systems. Ensure data is structured in a way that supports efficient retrieval, analysis, and reporting.
• Process Optimization: Identify opportunities to streamline and automate data management processes to improve efficiency and productivity. Collaborate with cross-functional teams to implement tools and technologies that enhance data operations.
• Cross-Functional Collaboration: Partner with Biz-Ops, product management, engineering, billing ops, and sales teams to understand data requirements and priorities. Collaborate on initiatives to enhance data for internal and external stakeholders.
• Performance Monitoring: Track key performance indicators (KPIs) related to data quality, timeliness, and operational efficiency. Analyze trends, identify areas for improvement, and implement corrective actions as needed.
• Training and Development: Develop training programs and resources to educate team members on data management best practices, tools, and technologies. Foster a culture of continuous learning and skill development within the team.
• Stakeholder Communication: Communicate regularly with stakeholders to provide updates on data operations, address concerns, and solicit feedback. Act as a liaison between the product data operations team and other departments within the organization.

What We're Looking For

• Bachelor's degree in business administration, information technology, computer science, or a related field. 
• Minimum of 2-3 years of experience in data management, operations, or related roles.
• Minimum 2-3 years of experience in people management while managing 10+ people. 
• Proven leadership experience, including managing and developing teams.
• Strong understanding of data management principles, project management principles and methodologies. 
• Proficiency in data analysis tools and technologies, such as SQL, Excel, and data visualization tools.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience in hiring, team building, and fostering a positive team culture.
• Experience working in the startup culture is a plus.

Office Location and Shift Timings:

• This position is based in Bangalore, India. The candidate must be willing to work from the office located in Bangalore.
• The candidate must be willing to work regular Indian shift timings and demonstrate flexibility to accommodate PST hours based on business needs.

Perks

Free  snacks • Health Insurance • Personal Insurance • Flexible Hours • Maternity/Paternity Leave • Broadband Reimbursement 

Instawork Values:

Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

About Instawork

Founded in 2016, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada. 

For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. 

To learn more about our company values, please visit: https://info.instawork.com/about

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