Data Analytics Manager - Customer Contact

Company Description

Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives and contributing to the success of the business every day.

Job Description

Legal and General’s Group functions are hiring for a new Data Analytics Manager to drive customer engagement by devising and embedding new strategies around customer communication through analytical approaches. You will own and manage the group database marketing team, working to ensure data quality is upheld, we are GDPR compliant and customer preferences are up to date and data is moving safely around the business.

The role will see you analyse and improve campaign performance by guiding the team through the introduction of advanced analytical approaches and providing insight to the marketing teams to facilitate better customer approaches.

What you’ll be doing

• Leading a team of analysts, helping to scope projects, guide design, approach & technical delivery and embed standardised practices & ways of working.
• Understanding the data systems and structures within the business, contributing towards improvements to these systems where possible and linking understanding of source data to value-adding analytics and reporting.
• Advocating for data visualisation best practice, sharing knowledge and guidance with others, ensuring all outputs are visualised to a high standard in line with company requirements.
• Continuously developing processes so that deliverables are created in the most efficient way to improve performance, through the use of code to manipulate data (e.g. SQL) and visualisation tools to display outputs clearly (e.g. Tableau/PowerBI).
• Ensuring timely and accurate delivery of regular reports to the business, designing processes so they are automated and easily repeatable
• Satisfying ad hoc data and visualisation requirements from internal customers; understanding the business need and deliver the outcome in a flexible and insightful manner in line with business requirements while acting as a conduit between business and technical teams
• Leading stakeholder management and issue resolution for the team. Developing and maintaining productive relationships with all stakeholders; providing advice and guidance on data, analytics, and visualisation to improve their knowledge and understanding.
• Ensuring data extracts provided for communications are fully compliant with any rules and guidance issued by the relevant regulators, including relevant data protection legislation.
• Coaching and managing a team of analysts in accordance with the Company’s policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently and to maximise the performance of the team

Qualifications

What we’re looking for

• Experience in leading and delivering through others, and coaching team members to improve performance
• Experience leading multiple workstreams simultaneously
• Experience in dealing with high volumes of data with excellent attention to detail and reconciliation
• Experience of creating dashboards/data visualisations with dashboarding software such as Tableau or PowerBI
• Performing data manipulation and transformation to create and maintain datasets. Creation of structured datasets that facilitate efficient dashboard creation
• Producing and automating regular reporting to a wide range of stakeholders through the use of analytical tools
• Gathering requirements from stakeholders across internal teams, managing expectations and guiding on approach. Experience managing a senior stakeholder audience
• Working with a variety of datasets across different domains. Proven ability to rapidly understand the commercial and business context when working with new data and domains
• Significant experience with dashboarding tools such as Power BI and Tableau
• Significant experience with coding languages for data manipulation, such as SQL
• Experience with Alteryx beneficial but not essential
• Experience with Python & R beneficial but not essential

Additional Information

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.