Data Operations Analyst

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

This Data Operations Analyst role breaks the standard mold, giving you the chance to apply strategic ingenuity and innovation to the search for meaningful, mission-critical insights. In this role you’ll collaborate closely with other analysts as well as leaders in the sales and operations organizations to devise meaningful data stories that will drive Teladoc Health’s client growth and retention. Through your analytical ingenuity we will enhance our ability to communicate the Teladoc Health value proposition. 

This team focuses on strategic, data-oriented projects across the enterprise.   This position plays a key role in defining and managing projects that are typically multifunctional in nature and may broadly impact the organization.  The job requires an understanding of the various Teladoc business units, data sources and pipelines, and how data science can drive success across the business units.    

Essential Duties and Responsibilities

• Develop a strong understanding of the current data science footprint across the enterprise and identify/prioritize opportunities and grow the DS impact.   

• Lead the project management function for these projects, setting clear objectives, defining metrics to gauge success, and delivering on time. 

• Work closely with various data science and other teams: assisting with initiatives related to running the business, making processes more efficient, and developing new initiatives to enhance the Teladoc platform.  

• Analyze -related data to identify key insights that will help Sales, Marketing, Product and senior leadership meet performance goals. 

• Capture, infer and anticipate business needs, prioritizing, scoping and advocating for data-related projects that will meet those needs.  

• Identify opportunities to advance and optimize Teladoc Health’s data quality and analytic rigor.

Qualifications Expected for Position

• Demonstrated ability to carry out a project vision with minimal supervision, and with critical thinking, problem solving, and creativity.  

• Strong communicator demonstrating clarity, elegance and assurance.   

• Strategic thinker, with a record of building strategies rooted in insight, data and best practices. 

• Experience conceiving and building meaningful data visualizations which effectively communicate a story.  

• A knack for leveraging data to gain a competitive advantage in sales, product development, brand management, and/or user experience. 

• Both the analytical and business sense that enable you to solve real-life business problems with data.  

• Excellent communication and interpersonal skills, including the ability to deliver. executive-level presentations that communicate strategy and vision.

• A self-starter approach, as well as a passion for teamwork and collaboration. 

• Strong program and project management skills, with keen attention to detail. 

• An undergraduate or graduate degree in a STEM field.

• Sales and account management experience, or experience in Sales Support preferred. 

• Experience working on digital products preferred. 

• Experience in healthcare technology or other highly-regulated sales environments preferred. 

The base salary range for this position is $70,000-$90,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.