Content and Data Analytics Coordinator

Salary: £29,605 to £30,487 with progression to £32,982 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 20 March 2024

The Role 

This post presents an excellent opportunity for a talented individual to join the Library’s Content and Discovery team. The post holder will play an important role in the processes around acquiring the information resources needed to support University education and research.  They will ensure that resources in all formats (including print and electronic) are sourced, maintained and made discoverable in the most effective way.  They will also contribute to the Library’s objective to improve strategic data collection and reporting. 

The post is full-time (37 hours per week) Monday to Friday and is suitable for blended working. 

If you are interested in finding out more about the role, please contact: Pamela Dodds (pamela.dodds@ncl.ac.uk) 

Key Accountabilities 

• Supporting the Head of Content and Discovery in identifying and retrieving trusted data to support Library purchasing, renewal, access and stock retention decisions

• Assisting in designing and producing regular management information reports

• With the Partnership, Licensing and Management Information Librarian, ensuring that data is presented in a format that allows it to be easily interpreted and exploited to help inform accurate decision making. This includes oversight of the relevant Library dashboards

• Day-to-day management of queries coming to Content and Discovery from LibraryHelp, ensuring that a supportive, accurate and timely service is provided at all times 

• Supervising and supporting Content and Discovery staff in the delivery of services 

• Keeping Frequently Asked Questions relating to resource access queries up to date

• Management of tasks associated with specialist purchasing workflows such as Evidence Based Acquisitions, the High Demand Texts service and etextbooks, including supervising the staff and workflows relating to this

• Liaising with relevant staff across the service on reviewing workflows, testing and developments to ensure systems and processes used by Content and Discovery deliver a streamlined and innovative service

• Supporting the Metadata Librarians in maintaining quality metadata in the Library catalogue to support resource discovery, ensuring international standards are maintained

• Managing specific projects as directed by the Head of Content and Discovery

• Any other duties, consistent with the post’s grade, as requested by senior colleagues

The Person 

Knowledge, Skills and Experience  

• Experience of managing and supervising staff

• The ability to work effectively within a team

• Excellent written and verbal communication skills, as well as the ability to engage colleagues at all levels and to respond sensitively to a range of views

• Research skills, including the ability to analyse complex data, and an understanding of the role of management information in supporting decision making

• Good IT skills, including proficiency in the use of Microsoft Office packages and web-based software, particularly creating and maintaining Excel reports

• Experience of promoting a project, policy or service using a range of media

• Experience of successfully promoting and maintaining best practice 

• The ability to communicate within relevant internal and external networks across a wide range of partnerships

• Excellent organisational and time management skills; ability to manage own workload, recognise priorities, and work to deadlines whilst maintaining a high degree of accuracy

• Proven track record of developing and reviewing policies and procedures

• Demonstrable problem-solving skills

Attributes and Behaviour 

• Communicating: uses clear, concise and accurate communication, tailoring the approach accordingly and encourages a two-way communication process 

• Communicating: works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the organisation where different skills, expertise and opinions are valued 

• Influencing: develops plans and strategies for influencing and persuading stakeholders 

• Influencing: explains the benefits of own proposal (not just the features). 

• Understanding Others: understands colleagues, students and other stakeholders. 

• Planning and Organising: ensures that others know how process and systems work 

• Planning and Organising: manages time and resources by prioritising and organising effectively

• Team Working: Operates effectively in a number of different teams and groups

• Team Working: Ability to build positive working relationships and deal effectively with stakeholders at all levels 

• Embracing Change: recognises the need for change and is forward looking. Promotes the benefits of change to others and regularly comes up with new ideas. Has the willingness to adopt new ways of working and to make improvements

Qualifications 

• An undergraduate degree, or relevant professional experience

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 26780