Data Operations Analyst, Fraud Intelligence

New York, NY

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HUMAN is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human.
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At HUMAN, we are all about keeping it human. We are a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs, and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today, we verify the humanity of more than 10 trillion interactions per week for some of the largest enterprises and platforms across the internet.
Founded in 2012 in a Brooklyn sci-fi bookstore, our Human Verification Engine protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.
The Data Operations team is responsible for surfacing useful insights from the terabytes of data we amass every day. We value ethics, experimentation, efficiency, and intellectual curiosity. We are looking for someone who will complement the team to innovate without regard to conventions, accelerate us through new tooling, and deliver quality data intelligence to our internal and external partners.

What you will do:

  • Identify impactful detection leads that increase velocity from time of threat identification to implementation of detection/blocking in HUMAN products
  • Deploy stop-gap defenses for emerging threats through the development of analyses, models, algorithms, and dashboards
  • Build complex queries and reports to analyze historical data, including the use of techniques such as the following: sub-queries, temp tables, complex joins, variables
  • Own the design and architecture of data models and dashboards used to present key information to detection and customer success teams
  • Triage customer and internal inquiries about fraud efficacy by acting as the first line of analysis
  • Implement best practices and tooling that will improve the time to understand a new detection lead and process it
  • Assist in research for case studies and white papers on fraud patterns
  • Build detailed documentation of models, algorithms, and analyses to build visibility and audit-ability of work

Who you are:

  • You have a good sense of ownership which drives you to find ways to do things better, faster, and leaner; you hold yourself accountable for the quality and accuracy of your work
  • You look to find new and innovative ways to tackle complex problems through meticulous experimentation and application of emerging technologies
  • You are open and transparent and work in tight collaboration with other team members on data projects and cross-departmentally across the rest of HUMAN
  • You are communicative and go out of your way to support your team
  • Proficiency in SQL
  • Experience working with multi TB to PB data sets in cloud databases
  • Experience working with both structured and unstructured data sets
  • Experience improving processes and implementing tooling to accelerate analysis
  • Python experience or exposure preferred

What we offer:

  • Unlimited vacation policy
  • Competitive salary and bonus structure
  • Medical, dental, and vision insurance for all full-time employees
  • Fully paid parental leave
  • Company-sponsored TalkSpace membership for you and your family
  • Professional development fund
  • Annual WFH budget
  • Excellent mentoring from senior leaders and challenging development opportunities
Life at HUMAN:Our HQ office is located in New York City, but we have HUMANs all over the world. We are growing the company deliberately with a keen eye towards maintaining a culture that values diversity, work/life harmony, and career growth. We are doing meaningful work, and we need people to join our mighty team. We have offices located in NYC, Virginia, Victoria, and London, and remote HUMANs in cities around the globe.
We work with most of the largest platforms and enterprises on the planet. We're focused and propelled by a substantive mission. We're building a very sophisticated product that fights a real threat to humanity.
We understand it takes a diverse team of passionate, curious, and, creative people to solve the challenges involved in protecting the Internet. Our dynamic team of HUMANs have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job region(s): Remote/Anywhere North America
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