Principal Product Manager, Chatbot and Customer Service

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

About the Opportunity

We are seeking a highly skilled and motivated Data Product Manager to join our team and lead the development of data applications while managing data assets and the data warehouse. 

As a Data Product Manager, you will play a crucial role in leveraging our data to drive business insights and make data-driven decisions. You will be responsible for driving the development and improvement of customer facing flagship applications that streamline customer service and help customers to solve their problem themselves. You will work closely with cross-functional teams, including developers, designers, and stakeholders, to understand business needs, gather requirements, and prioritise feature development.

What You’ll Be Doing:

• Conduct market research and competitor studies to identify opportunities, gaps and areas of improvement for the solutions
• Translate user needs and business requirements into detailed product specifications and user stories, ensuring a user-centric approach to product development
• Work closely with data engineer, UI/UX designers, software engineers, and QA teams to deliver high-quality and user-friendly data applications or data marts
• Monitor key performance indicators (KPIs) and gather user feedback to continuously improve and iterate on existing applications

What We Look For In You:

• Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience in Human Computer Interaction, AI, NLP, etc.
• Proven experience as a Product Manager or similar role, with a focus on the data applications (such as data marts and data analytic platforms)
• Good understanding of customer service business workflows, agent workforce management processes
• Demonstrated ability to analyse data (using SQL), generate insights, and make data-driven product decisions
• Hands-on involvement in product development cycle from requirements gathering to engineering/QA to actual release and post release performance/scalability monitoring
• Excellent communication, leadership, and stakeholder management skills
• Extremely data-obsessed, and execution focused
• Excellent communication, analytical, logical thinking, problem solving, and writing skills
• Bilingual in English and Mandarin to facilitate cross border discussions and collaborations with stakeholders from China
• Sense of responsibility for customer service and user experience, actively improving products to meet user needs.
• Proficiency in both English and Chinese languages.

Perks & Benefits 

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances 
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!
  
  

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