Google Cloud CCAI Architect– Bot IVA Architect
India: Hyderabad
TTEC Digital
TTEC Digital is a global leader in customer service solutions, delivering contact center software and customer service technology at the point of…Job Description: TTEC is looking for an enthusiastic Developer to join our rapidly expanding Multi-Channel Solutions team. As a Senior Systems Software Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals who play a key role in implementing solutions and delivering results.
Responsibilities: • Manage Voice and AI Self-Service solutions of large, multi-location contact centers.• Design, develop and implement call steering and voice and messaging self-service applications using AI cloud services development environments. • Define requirements and business specifications to drive technical design. • Collaborate with project team members to provide input to design specifications. • Integrate into backend systems using web services, databases, and reporting. • Perform Unit Testing of developed code. • Assist with System and Functional Testing
Required Skills/Experience: • 4+ Years of Industry Experience working with Contact Center Technology • 2+ Years of Technical Experience with IVA and Speech to Text service providers • 1 to 2 years of Cisco CVP/WebexCCE/CC/UJet design and architecture experience • Experience in managing large multi-site contact center implementations. • Experience managing development teams working with IVA & Speech applications. Familiar with call flow from IVR to CTI for call routing and screen pop • Experience in writing technical design specifications for IVA and Speech applications. • Experience in developing call flows for complex applications. • Candidate must have a 4-year bachelor’s degree in a computer-related degree. • Must be able to work independently, be organized, self-motivated, and have attention to detail • Excellent communication skills, both written and verbal • Experience with and/or related coursework o Chat and voice AI service technologies o Natural Language Processing solution design and development o Natural Language Understanding design, development, and testing o Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
In addition, the ideal candidate will have experience with: • VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s. • Speech-to-Text and Text-to-Speech services such as Nuance, Google, Amazon, and Watson • Natural Language Processing and chat platforms such as Google, Watson, Rulai, Nuance MIX, Kore.ai, Amazon, and Live Person • Continuous Improvement process • Cloud Services Architecture • Developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift • Integration with back-end data systems o Web Services REST API, Soap o Databases SQL, Oracle, MongoDB, PostgreSQL o Reporting We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Angular APIs Architecture CX GCP Google Cloud Java JavaScript MongoDB NLP Node.js Oracle PostgreSQL Python R REST API SQL Testing
Perks/benefits: Career development Competitive pay
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