Data Analyst - Product Analytics

If you’re an experienced data analyst with strong technical skills who is ready to lead large scale analytics projects including managing stakeholder relationships, conducting analysis and presenting results, this could be the right job for you.
Thomson Reuters is seeking a Senior Data Analyst, Product Analytics for the Product Analytics Excellence team. The senior analyst is responsible for end-to-end analytics projects, taking the lead on understanding the Product team’s requirements and long-term goals, then utilizing data including customer behavior, product usage, and product performance to conduct analysis and drive data-driven decision making. This is a data-focused role requiring a thorough understanding and ownership of data collection, cleansing, transformation, interpretation & visualization to draw business, customer, and product insights.
The Product Analytics Excellence (PAE) team is part of the Product Analytics team, a group of 20+ Analysts using data to influence Thomson Reuters product decisions, with a strong culture of learning and collaboration. PAE specializes in analytics projects spanning multiple product areas, such as implementing machine learning based usage forecasting to inform decisions around product enhancements or support. As a member of this team, you’ll have a direct impact on Thomson Reuters product development, including products and analysis driven by AI and Machine Learning.

About the Role
As a Sr. Data Analyst - Product Analytics, you will:  

Drive Data-Driven Culture: Translate complex business problem statements into analysis requirements and work with internal customers to proactively drive analytics initiatives.
Manage Stakeholders: Collaborate with product managers to nurture data-driven product management and decision making.
Influence Product Decisions: Use product analytics/data to recognize patterns and trends to understand user behavior, identify improvement opportunities, and determine potential courses of action for product teams.
Lead BI/Reporting:  Partner with BI teams to build dashboards and forecasting reports, including short-term peak period usage trends, long-term demand & optimum resource allocation forecast.

Qualifications

• 5+ years of hands-on product analytics experience that includes some experience leading initiatives, managing stakeholders, and influencing specific decisions, OKRs or metrics.
• 4+ years of experience with dashboarding techniques to make complex data more understandable and insightful using tools such as Tableau and PowerBI.
• 4+ years of experience using SQL, Snowflake or Alteryx; building and documenting queries for consistent team use.
• 3+ years of experience driving data-driven decision making within product teams going beyond report generation to delivering insights.
• 3+ years of experience using statistical packages within Python/R to analyze structured and unstructured datasets.
• 3+ years of experience using Statistical Modelling & Predictive Analytic tools like XGBoost, FBProphet, Sarimax.
• Exposure to Machine Learning tools like Amazon SageMaker Canvas, Jupyter notebook is an asset.
• Exposure to product analytics tools such as Pendo, Amplitude, Adobe Analytics, Google Analytics, Gainsight is an asset.
• Strong communication skills, including experience in supporting and communicating data-driven analysis to various stakeholders and senior leadership.
• Building and maintaining support processes. Jira, MS Azure Dev Ops and MS SharePoint experience is an asset.
• Tax or Accounting subscription products experience is an asset.

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-SP1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.