Senior Software Engineer, Machine Learning Infrastructure

Remote - Argentina

Full Time Senior-level / Expert
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Improve customer experience and radically increase CX performance at the same time. This AI Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine...
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At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
ASAPP’s Machine Learning Infrastructure team is seeking an enterprising, talented and curious software engineer. This role will help us scale our machine learning capabilities across the many ML services that form the core of our platform. The ML Infrastructure team creates and maintains our ML training framework, data pipelines / tools, model management, experiment management and does a host of other things to make ASAPP successfully deliver ML services with the scale that is needed. This role will be focused on our training framework and experiment management, and help us build tools to support automated evaluation of ML models, make the training process more efficient and allow for more rapid experimentation.
As our operations keep growing, we encourage applicants from all locations in Argentina to apply.

What you'll do

  • Develop python-based frameworks and tools that make our ML teams more productive
  • Work closely with NLP / Speech researchers and engineers to understand their needs and support them 
  • Work with our Platform, SRE and Data Infrastructure teams to architect and build tools for accelerating ML training and experimentation 
  • Follow advancements in AI and ML, and participate in discussions about them with the ML and research teams

What you'll need

  • Production experience with Python. Proven skill at debugging complicated systems and writing solid test cases to ensure their stability.
  • Experience implementing technical solutions, tackling tough engineering problems to help build our products. You enjoy solving complex engineering problems working closely with the Product team to achieve business goals.
  • A Bachelor’s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience 
  • Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others
  • Passion for Machine Learning and solving problems

What we'd like to see

  • Particularly interested in Machine Learning and/or Natural Language Processing
  • Eager to learn about deep-learning frameworks like PyTorch, and tools like Athena and Redshift
  • Experience working on AWS, using Terraform and familiarity with CI / CD tools like Jenkins and Spinnaker
  • Knowledge of additional languages such as SQL, Go, Javascript, or Typescript are not necessary but will help you work in cross-functional teams.


  • Competitive compensation
  • Stock options
  • OSDE 410 for the family group
  • Wellness perks 
  • Mac equipment
  • 3 weeks of vacation
  • Training and development
  • English lessons
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-MT1 #LI-Remote
Job region(s): Remote/Anywhere South America
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