Senior Director, Data Science

Remote, US

Full Time Senior-level / Expert
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Together at Talkdesk, we’re building a future of brilliant customer interactions. We are helping brands, hospitals, banks, and nonprofits to help their customers in the moments that matter. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Forbes’ Next Billion Dollar Startup, and has enabled 100,000,000+ customer interactions using our platform. With backing from DFJ, Salesforce Ventures, and Storm Ventures, and supported by the successes of our 1,800+ customers from DoorDash, Box, Betterment to Shopify, Talkdesk is disrupting a $22 billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are ready to be our Director / Sr. Director of Data Science and Artificial Intelligence and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

Talkdesk’s Data Science and Artificial Intelligence team continues to grow quickly and we’re looking to hire an outstanding leader who can leverage their quantitative expertise and product vision to help lead and grow our Data Science and Artificial Intelligence team. As the leader of this team, you will articulate a vision for Data Science and Artificial Intelligence at Talkdesk, and work with your team along with our Engineering, Platform and Product teams in executing toward that vision.


  • Lead our team of Data Scientists, Data Engineers, Data Architects and Data Operations to build our machine learning models, pipelines, and products
  • Drive the vision and execution of a strategy that leverages data science, machine learning, natural language processing and artificial intelligence to optimize the performance of our platform, business and customers
  • Collaborate with our executive and leadership team to solidify our positioning as an AI-first company and leader in the cloud-based communications space
  • Design, deploy and maintain highly scalable systems, tools and processes that are necessary to enable data-driven decision-making across the organization
  • Optimize our machine learning infrastructure to facilitate the rapid identification and evaluation of new modeling paradigms and ship them to production
  • Drive innovation by developing new modeling capabilities and/or pioneering data sources
  • Grow the Data Science and Artificial Intelligence team by hiring talented individuals and developing deep expertise in the team


  • Experience leading Data Science at a rapidly scaling or enterprise company
  • Hands-on experience in building large-scale data products and systems
  • Minimum of 4 years of industry experience and expert knowledge in data science, artificial intelligence and/or machine learning
  • Passion for leading teams, setting vision and developing highly functioning organizations
  • Ability to communicate complex data solutions across the company, and to coach the team in connecting data science problem-solving with product development
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Job perks/benefits: Startup environment
Job region(s): Remote/Anywhere North America
Job stats:  4  1  0
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