Senior Director, Data Science
Remote, US
Talkdesk
Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.Together at Talkdesk, we’re building a future of brilliant customer interactions. We are helping brands, hospitals, banks, and nonprofits to help their customers in the moments that matter. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.
Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Forbes’ Next Billion Dollar Startup, and has enabled 100,000,000+ customer interactions using our platform. With backing from DFJ, Salesforce Ventures, and Storm Ventures, and supported by the successes of our 1,800+ customers from DoorDash, Box, Betterment to Shopify, Talkdesk is disrupting a $22 billion stagnant market.
We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are ready to be our Director / Sr. Director of Data Science and Artificial Intelligence and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!
Talkdesk’s Data Science and Artificial Intelligence team continues to grow quickly and we’re looking to hire an outstanding leader who can leverage their quantitative expertise and product vision to help lead and grow our Data Science and Artificial Intelligence team. As the leader of this team, you will articulate a vision for Data Science and Artificial Intelligence at Talkdesk, and work with your team along with our Engineering, Platform and Product teams in executing toward that vision.
Responsibilities:
- Lead our team of Data Scientists, Data Engineers, Data Architects and Data Operations to build our machine learning models, pipelines, and products
- Drive the vision and execution of a strategy that leverages data science, machine learning, natural language processing and artificial intelligence to optimize the performance of our platform, business and customers
- Collaborate with our executive and leadership team to solidify our positioning as an AI-first company and leader in the cloud-based communications space
- Design, deploy and maintain highly scalable systems, tools and processes that are necessary to enable data-driven decision-making across the organization
- Optimize our machine learning infrastructure to facilitate the rapid identification and evaluation of new modeling paradigms and ship them to production
- Drive innovation by developing new modeling capabilities and/or pioneering data sources
- Grow the Data Science and Artificial Intelligence team by hiring talented individuals and developing deep expertise in the team
Requirements:
- Experience leading Data Science at a rapidly scaling or enterprise company
- Hands-on experience in building large-scale data products and systems
- Minimum of 4 years of industry experience and expert knowledge in data science, artificial intelligence and/or machine learning
- Passion for leading teams, setting vision and developing highly functioning organizations
- Ability to communicate complex data solutions across the company, and to coach the team in connecting data science problem-solving with product development
Tags: Engineering Machine Learning ML models NLP Pipelines
Perks/benefits: Career development Startup environment
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Marketing Data Analyst jobs
- Open MLOps Engineer jobs
- Open AI Engineer jobs
- Open Data Engineer II jobs
- Open Junior Data Scientist jobs
- Open Senior Data Architect jobs
- Open Sr Data Engineer jobs
- Open Data Analytics Engineer jobs
- Open Senior Business Intelligence Analyst jobs
- Open Power BI Developer jobs
- Open Principal Data Engineer jobs
- Open Manager, Data Engineering jobs
- Open Product Data Analyst jobs
- Open Business Data Analyst jobs
- Open Data Manager jobs
- Open Data Quality Analyst jobs
- Open Sr. Data Scientist jobs
- Open Data Scientist II jobs
- Open Big Data Engineer jobs
- Open Business Intelligence Developer jobs
- Open Data Analyst Intern jobs
- Open Principal Data Scientist jobs
- Open ETL Developer jobs
- Open Azure Data Engineer jobs
- Open Data Product Manager jobs
- Open Business Intelligence-related jobs
- Open Data quality-related jobs
- Open Privacy-related jobs
- Open Data management-related jobs
- Open GCP-related jobs
- Open Java-related jobs
- Open ML models-related jobs
- Open Finance-related jobs
- Open Data visualization-related jobs
- Open Deep Learning-related jobs
- Open APIs-related jobs
- Open PyTorch-related jobs
- Open PhD-related jobs
- Open TensorFlow-related jobs
- Open Consulting-related jobs
- Open Snowflake-related jobs
- Open NLP-related jobs
- Open Data governance-related jobs
- Open Data warehouse-related jobs
- Open Airflow-related jobs
- Open Databricks-related jobs
- Open Hadoop-related jobs
- Open LLMs-related jobs
- Open DevOps-related jobs
- Open CI/CD-related jobs