ML Data Ops Manager

Alexa is Amazon’s groundbreaking voice service designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a ML Data Ops Manager to join our Information Data Operations (IDO) team located in beautiful Santa Barbara, CA.

A day in the life
As an ML Data Ops Manager, you will develop and manage Data Associates to support our speech and language technology. You have a passion for data, efficiency, accuracy, and coaching and developing others. You will lead a team of Data Associates and partner closely with Program Managers and Knowledge Engineers to ensure data quality and project demands are maintained week over week.

About the hiring group
Information Data Operations (IDO) is a team of Machine Learning Data Associates and support staff who help make Alexa smarter and drive efficiencies for stakeholders. We do this by increasing the number of questions Alexa can answer, by improving the overall quality of the answers Alexa serves, and by providing stakeholders high-quality data to make informed, data-driven decisions.

Job responsibilities
· Manage job assignment of Data Associates on a day-to-day basis, monitoring performance on job adherence, volume, and quality
· Support hiring and training of new Data Associates
· Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a regular basis
· Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
· Track quality and utilization metrics
· Provide regular, formal and informal feedback to Data Associates
· Identify and help implement process-related improvement


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Basic Qualifications

· Bachelor’s degree
· 1+ years of work experience
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Preferred Qualifications

· Experience managing and coaching people
· Experience with project and process management
· Experience in understanding metrics and developing them, as required
· Experience working with various internal teams to execute on requirements, surface and mitigate risks to delivery, and develop processes and tools
· Experience with accuracy tracking and development, throughput analysis and reporting
· History of teamwork and willingness to roll up one’s sleeves to get the job done
· Strong verbal and written communication skills
· Excellent collaboration and organizational skills