Manager, Data Analytics

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking an analytics manager to drive efficiencies within the Services Operations organization. The person in this role will review metrics, identify anomalies, provide business insights, drive revenue growth, and shape processes for Sales, Support, and Services channels. Reporting to the Senior Manager for Services Analytics, this position is critical in supporting all post-sales organizations and improving customer experiences with Twilio.

Who?

Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of critical thinking and providing business solutions.  They also have:

• 5+ years experience in data analytics, metrics reporting, dashboard creation
• Proficiency in performing broad quantitative and qualitative analyses and familiarity with customer-focused teams & key operational metrics 
• Proven experience in working with business units to identify underlying root causes, and facilitating change management practices to improve business outcomes
• 3+ years experience with CRM systems (Salesforce/Gainsight)
• Comprehensive understanding of the sales lifecycle, and ability to facilitate teams in targeting opportunities for revenue growth
• Working experience with Looker, Tableau, and Presto preferred
• Ability and desire to pick up new technologies in a rapidly changing environment 
• Strong preference for someone with prior experience in an analytics role at a growing technology company
• Outstanding troubleshooting, critical thinking, and analytical skills
• Demonstrated ability to develop deep working relationships with partners both upstream and downstream.
• Ability to be able to work independently or in a team environment in a global setting
• Bachelor’s degree or equivalent experience required. 

What?

The Data Analytics Manager, will live the Twilio Magic values:

• WRITE IT DOWN: Clearly define operational metrics, definitions, and business processes across all services organizations
• DRAW THE OWL: Develop and manage programs for data insights and revenue growth in an ever-evolving high growth environment. 
• BE AN OWNER & BE BOLD: Develop relationships with upstream teams to ensure involvement in development, decision-making, and solutions
• EMPOWER OTHERS: Interact extensively across analytics teams and with Services and Sales organizations
• NO SHENANIGANS: Always act and communicate in an honest, direct, and transparent way

Why?

The Services Analytics team is central to Twilio’s continued growth. We closely work with each of the Services organizations to provide analytics related to customer technical support, account health and management, and consulting services. We also partner closely with sales and product teams at a global level, to provide business insights, identify opportunities for revenue growth, and improve customer experiences. Our work has a significant impact on the overall direction of the company!

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.

Salary:

Denver/Boulder Metro:

$109,824 - $151,008

Rest of Colorado:

$96,096 - $132,132

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

• Prescription Drug
• Dental
• Vision
• Flexible Spending and Health Savings Accounts
• Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

• $65 per month work-from-home stipend
• Up to $50 per month for wellness expenses and activities
• Up to $30 per month to use towards books/eBooks