Operations Analyst (Data Operations)

Singapore

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Gojek

Gojek is Southeast Asia’s leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more.

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About the Role
If you’re looking to be part of a dynamic, highly-analytical team who enjoys improving the Gojek experience to delight and engage more users, look no further!
As an Operations Analyst (Data Operations) for the Supply Operations team, you’ll take the wheel in designing and building scalable analytics solutions through data pipelines and visualize datasets that empower the Singapore business with actionable analytics. Working closely with Product, Growth, Marketplace, Service Excellence, and Business Intelligence teams, you'll dive deep into local market insights to provide direction and analytical solutions that are timely, accurate, and actionable to drive growth and contribute to the continuous improvement of data pipelines within the business intelligence domain. Employing your stellar analytical skills and contextual business acumen, your efforts will improve the service reliability and experience for our driver-partners, and ensure that we provide both our driver-partners and passengers the delightful “Gojek experience” they deserve.

What You Will Do

  • Create and maintain performance management dashboards and visualizations
  • Provide regular analysis on operational performance including transactions, conversion rate, quality of leads, cost efficiency, retention, and KPI tracking to guide decision-making and devise proactive solutions
  • Develop data-driven business insights and work with cross-functional teams to identify opportunities and recommend prioritization of product, growth, and optimization initiatives
  • Identify operational weaknesses and opportunities to help improve or innovate new processes and projects to drive growth, conversion, and retention
  • Support the analysis and presentation of complex data sets in a clear, concise, and engaging manner to senior management to aid with business decisions, such as policies and schemes
  • Collaborate with cross-functional teams to build, automate, and improve on the availability, integrity, accuracy, and reliability of reporting, data logging, and data pipelines to be secure and compliant
  • Assist in report compilation and issue investigation, and liaise with internal and external stakeholders for regulatory reports whenever needed

What You Will Need

  • Bachelors' Degree in: Economics, Computer Science, Engineering, Mathematics or Statistics
  • Min 5 years experience with 3+ years of relevant experience in analytics and product / process improvement-related initiatives
  • A wizard at working on and analyzing large datasets, with the ability to translate quantitative findings into action plans
  • Excellent understanding of analytics and computational modelling, business needs analysis, data visualization & stakeholder management
  • Resilience and ability to take initiative in our constantly-changing fast-paced environment
  • Strong knowledge of SQL and MS Excel (advanced) is required
  • Experience in Python or R is a plus
  • Experience in BI tools such as Tableau, Metabase, or Data Studio is a plus
  • Prior experience showing strong stakeholder engagement and vendor management skills is a plus

About the Team
 The Supply Operations team is a unit within the broader Gojek Singapore team that leads our vision, strategy, execution, and tactics for the Singapore market. Supply Operations is all about running our business on the ground and helping our driver-partners get the most out of the Gojek platform.
The team is responsible for achieving driver growth, experience, retention, and profitability targets, making sure that we offer our drivers and riders a delightful experience. As a team, we're concerned not only with the growth of the company, but each other's personal growth and well-being, too. With WFH becoming more normalized, you best believe we've been sharing our favorite ways to prioritize a healthy work-life balance at home. Believe it or not (we also can't quite believe it ourselves), but our team now enjoys bonding over exercising and working out together! YouTube HIIT workouts galore!

About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Tags: Business Intelligence Computer Science Data pipelines Data Studio Data visualization Economics Engineering Excel Mathematics Metabase Pipelines Python R SQL Statistics Tableau

Perks/benefits: Career development Startup environment

Region: Asia/Pacific
Country: Singapore
Job stats:  24  0  0
Categories: Analyst Jobs MLOps Jobs

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