IT Support Analyst - Big Data Analytics Company

Remote, anywhere in LATAM

Full Time
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Truelogic Software
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Project Description

A popular big data analytics tool that allows you to monitor, search, analyze, visualize and act on a set of data points in real-time. In the process, helps you find solutions to some of the toughest problems in the world of IoT, security, AI and more.

Work in a team that embraces continuous delivery, that owns the product from conception to production, pushes for automation in all aspects and constantly releases to production.

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Resolve technical problems in partnership with the broader IT Ops team with Local Area Networks (LAN), Wide Area Networks (WAN), and WIFI.
  • Maintain daily performance of computer systems.
  • Triage problems by asking appropriate questions to determine the nature of problem.
  • Follow up with end-users to ensure issues have been resolved.
  • Configure new users' systems and install computer peripherals as needed

Requirements

  • Experience working as Help Desk Analyst providing support to Software Developement Production line.
  • Knowledge of Servers
  • Very good problem solving and communication skills

Rewards

  • Payment in USD
  • Free credentials for e-learning platforms
  • Remote workshops & activities
Job region(s): Remote/Anywhere South America
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