Sr. Data Analyst
Holmdel NJ or Remote- US
Vonage BI & Data Team Mission
We are a highly creative, energetic and results-oriented team that owns data and analytics delivery for the entire organization. This starts from data ingestion to corporate dashboards and includes data analytics to drive actions. The successful candidate is passionate about understanding customer needs, motivations, and behavior and enjoys discovering insights that help us deliver better outcomes like revenue growth, better customer experience, customer engagement and customer retention.
Why this role matters
As a Senior Data Analyst, you will be helping us on a journey towards a modern, self-serve analytics organization. You will get autonomy and ownership around large parts of how we interface with users, how they’re trained and around defining the boundary between “let me show you how to do this yourself” and “let me do this for you”.
Over the last couple of years, we’ve made significant investments into our data infrastructure and our data processing platform. This has improved the internal team processes, however, there is still room for improvement on enabling self-serve and using advanced analytics techniques to predict what will happen rather than what happened.
What you will do
- Work closely with constituents across the business (Sales, Marketing, Product, Customer Experience, Research and Finance)
- Develop insights and strategy to drive revenue growth from customer base
- Assist in annual budget planning and alignment
- Use data mining techniques and analyze core KPI's and generate insight to reach and improve on the target goals
- Support scalable client engagement strategies that drive profitable growth, engagement and retention
- Be our bridge and ambassador to the rest of the organization, championing for self-service data analytics and maintaining relationships with power users
- Be responsible for coordinating our user facing “Data Academy” education initiative to make sure our users can make the most of the data and reporting that we have
- Work closely with the rest of the BI & Data team to help make sure the data engineering work being done is well aligned to stakeholder needs
We’re specifically not looking for someone to churn out reports for other people all day long.
Given the size of the team vs the hundreds of users we support, a large part of your work would be focused on finding ways to scale analytics via empowering our users so they are able to do what they are trying to do independently (while having support and training, if they need it).
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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Tags: Data Analytics Data Mining Engineering Finance Research
Perks/benefits: Career development Competitive pay Unlimited paid time off
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