Machine Learning Engineer, Voci (Remote, US)

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
As a Machine Learning Engineer in the speech research group at Medallia, you will help to shape the future of our multilingual speech products and services. You will be responsible for conducting research and development activities leading to faster and more accurate language and accent verification systems,language and accent classification systems, and language and accent clustering systems. You will be working in all aspects from validating the published state-of-the-art, prototyping novel algorithms, training and testing machine learning models, integrating components into end-to-end systems, writing and testingproduction code, and tracing error reports from the field. The linguistic classification libraries that you helpto build will be deployed primarily within our high-speech, state-of-the-art multilingual speech transcriptionserver.
What do we look for? Engineers who thrive at Medallia have a few key traits: Able to take ownership of a problem, propose solutions and drive them to successful completion; Driven to be the best version of themselves on a daily basis; Care about their work, their team and their company; Expect their ideas to be challenged because they believe that the best ideas can come from anywhere; View feedback as a gift that they give and receive

Qualifications:

• MS in Computer Science, Electrical Engineering, or Computational Statistics
• 1+ years’ experience executing machine learning experiments
• 2+ years’ experience programming in C, C++, and/or Python
• Experience with algorithm design and/or analysis in MATLAB, Mathematica, R, or NumPy
• Familiarity with big data, and comfort with organizing, validating and modifying large real-world data sets
• Good technical communication skills in English

Bonus Points:

• Experience in speech processing and managing extensive audio data sets
• Prior system development experience in language recognition, speaker recognition, or other audio classification technologies
• Experience in scientific and numerical programming in C++
• Experience in object-oriented design, analysis, and programming
• Comfort in the *nix environment, and experience with bash and/or Perl
• Experience using version control systems (e.g., git)
• Spoken fluency in at least one additional language (besides English)

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
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