Data Analyst

Cork

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Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with Remitly and our newly launched banking product, Passbook. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,400 employees across 9 offices who are growing their careers while having a positive impact on people globally.

About this opportunity:

The Customer Success team at Remitly earns lifetime loyalty and trust from customers by promptly resolving customer issues, which includes talking directly with customers and performing tasks which greatly improve our customers transaction success.

As the Senior Data Analyst focusing on our Risk Operations within the Customer Success team, you will work with operations leaders, product and program managers, and experts in the fraud and compliance domains to measure the effectiveness of this team, identify opportunities to reduce friction and eliminate inefficiency, and use these insights to advocate for improvements.

You will establish and produce success metrics, obtain meaningful insights from large and often ambiguous datasets, model the impact of new or proposed process changes, and communicate your findings to both your team and the wider Remitly business.

You will report directly to our Director of Analytics

You will have the opportunity to own this scope:

  • Independently provide analytical support for a large group which spans multiple departments and countries
  • Measure the effectiveness of the operational processes, the effort they require from customers and agents, and their impact on customer relationship metrics
  • Uncover insights about these processes, with the goal of driving impactful improvements in the processes themselves or the software tools which support them
  • Research emergent issues and model the impact of future projects
  • View unexpected data results as a puzzle to be solved
  • Use data to support your ideas and use these findings to advocate for implementing your recommendations

About you and your skills and background

  • Bachelor's degree in a technical, business, or quantitative field (Computer Science, Engineering, Business, Statistics, or related field)
  • Minimum five years of relevant experience in an operational analytics capacity or equivalent
  • You can model complicated scenarios with data then estimating their relative size and influence
  • You have a high-level of technical ability using SQL and exposure to R or Python
  • You'll have experience with data visualisation and related tools (e.g. Tableau)
  • Experience using basic statistical techniques

Our Benefits

  • 33 days of vacation (including bank holidays)
  • Group private medical insurance with Irish Life & Health
  • Group pension (6% contributed) + group income protection

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer.

Job region(s): Europe
Job stats:  11  2  0
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