Data Analyst II, Customer Support (India)

Bengaluru, India

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Vimeo, Inc.
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Posted 1 month ago

The Insights & Analytics Specialist will shape the experience of customers interacting with Vimeo Support across multiple products. Additionally, you will uncover insights from support interactions to drive product and operational improvements.

 

What you'll do:

  • Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in support experience for drivers and riders
  • Coordinate with Vimeo Support leadership to measure the impact and efficiency of new products and business processes
  • Develop analytical frameworks to support global support decision making
  • Partner closely with specific product leaders to provide insights that drive decisions around process, policy and service model
  • Build, maintain, and communicate detailed reporting & models

Skill and Knowledge you should possess:

  • Bachelor’s Degree or equivalent
  • 3+ years of experience in analytics, business intelligence, data engineering, or a similar role
  • Experience with Google Sheets/Excel and preferably SQL, with extensive data analysis experience.
  • Demonstrated experience in multitasking and managing priorities
  • Experience focusing on delivering actionable insights to stakeholders and/or customers
  • Experience working on a distributed team

 

About us:

Vimeo is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 200 million users — from creatives to entrepreneurs to the world’s largest companies.

Vimeo is headquartered in New York City with offices around the world.  At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Learn more at www.vimeo.com

Learn more at www.vimeo.com/jobs

 

 

Job region(s): Asia/Pacific
Job stats:  20  3  0
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