Data Analyst L2 - Messaging

San Francisco, CA, United States

Applications have closed
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Because you belong at Twilio.

The Who, What, Why and Where

 Twilio is growing rapidly and seeking a Data Analyst to be a key member of the Messaging organization in San Francisco, CA. At Twilio, our mission is to power the future of communications. We believe that communications should be a part of every product experience. To help us on our journey, we’re seeking a talented Data Analyst to execute against this vision. This position reports to the Director of Product Operations, and will support Product Managers across Messaging.


Twilio is looking for a Data Analyst who lives the Twilio Magic and has a demonstrated track record of success. Candidates for this position should also have experience sourcing and integrating data from multiple backend data sources, developing business intelligence dashboards, and working with stakeholders across large organizations. They also have:

  • 5+ years experience in a data analyst role
  • 5+ years experience writing complex SQL statements
  • 5+ years experience working with tools like Looker, Tableau, Hive, Presto, Kibana, etc.
  • Track record of making recommendations based on data analysis
  • Superb communication skills
  • Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers
  • Technically savvy and experience with the cloud, APIs, communications, enterprise software, devices, and mobility
  • Experience with statistical analysis in Python or R is a plus
  • Experience with AI/ML is a plus


As a Data Analyst on the Messaging team, you will:

  • Work directly with business leaders (directors, product managers, and engineering managers) to define and build the datasets, reports, dashboards they need to run their product organizations
  • Build and launch robust data processing pipelines and integrations, while simultaneously optimizing for performance and stakeholder requirements
  • Investigate complex product and operational issues, design experiments, and make recommendations


Twilio is a company that is empowering the world’s developers with modern communication tools in order to build better applications to maximize customer engagement. The Messaging team’s capabilities and platforms span both native and 3rd-party channels; PSTN, Push, Chat, WhatsApp and others. Operating this business across the globe is a challenge that Twilio is eager to tackle and will require quality data and analysis. The reason to come to work every day is clear: at Twilio, you’ll be put in a unique position to address a huge market with a trusted platform and shape the future of communication with your own hands.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.


This position is located in our San Francisco, CA office. You will get to experience a company that believes in small teams for maximum impact; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.


Job region(s): North America
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