Data Analyst

THE ROLE
Hopper was built on the premise that the combination of big data and machine learning could make a difference. At Hopper, every dataset tells a story. Do you have what it takes to decipher the clues? 
We’re looking for a data-savvy individual to join our Customer Service Operations team as an Operations Analyst. Here, you will own business intelligence for the team and used advanced data analytics to conduct multi-layered analytics, identifying trends and areas of opportunity that drive excellent customer experiences.
You might be a fit if you’re excited about using your data skills to help us create advanced reporting and analytics of the global contact centres, working with a range of technical and non-technical stakeholders to scope, analyze, develop, automate, enhance and validate BI reporting, analytics and dashboard solutions in a timely manner.

Responsibilities

• Responsible for developing automated, scalable reporting and analytics solutions
• Analyze performance, identify internal & external trends from data, troubleshoot issues, identify new opportunities, and address ad hoc data requests.
• Coordinate research and analytic activities utilizing various data points (unstructured and structured) able to clean, massage, and organize the data
• Using multiple data sources, create reporting and performance monitoring tools and dashboards for end-users
• Partner with internal and external team members to design relevant data visualizations using Tableau and work with team members to build dashboards for data quality and analysis
• Ability to analyze and extract relevant information from large, complicated data sets of structured and unstructured data.
• Advanced ability to draw insights from data and clearly communicate them to the stakeholders and senior management as required, both verbally and written.
• Develop and maintain reports, dashboards, reporting tools, and structures to track key metrics

Qualifications

• Degree or experience in statistical analysis, computer science, engineering, mathematics or a related field
• 3+ years working with data (i.e., quantitative analysis experience, including handling, manipulating, and analyzing data and creating analytical reports)
• Advanced SQL skills for acquiring and transforming data
• Experience working with large datasets with strong technical skills (SQL, Python, R, etc.)
• Experience scripting with SQL, extracting large sets of data 
• Experience developing and operating large-scale data structures for business intelligence analytics using, data modeling, SQL
• Experience using Tableau to effectively visualize and demonstrate proposed user interface dashboard and scorecard solutions.
• Experience in developing, maintaining, and managing Tableau driven dashboards & analytics Experience working with Amplitude is an asset
• Experience with call center data and/or travel industry data is preferred

More about HopperToday, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.
We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.
Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.
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