People Data Analyst

Dublin, Ireland

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Intercom
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Posted 1 week ago

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

At Intercom, People Data and insights teammates partner with People teams and Business Leaders in the organization in order to help them make data-informed decisions and take data-informed actions. We're highly quantitative individuals who love to turn data into insights and communicate our findings fearlessly. We're looking for people with a similar mindset who are constantly curious, driven to understand our people and candidates better, and committed to creating value.

In this position, you will partner with People teams and Business Leaders across Intercom to measure new initiatives and make data-driven recommendations around People programs and strategy. In addition to being experienced analytically, we’re looking for someone who can proactively surface recommendations and insights, who's comfortable prioritizing work across multiple stakeholders, and who can work across our technology stack in order to solve problems. If this sounds like you, we would love to hear from you!

To give you a sense of some specific projects you might work on, here are a few of our recent workstreams: Recruiting capacity modeling, Headcount demand planning, Attrition forecasting, Performance analysis, Diversity, Equity, and Inclusion annual report. 

What will I be doing? 🚀

  • Manage data quality & health, new dashboard design and deployment

  • Partnering with People teams at Intercom to help them better understand their functional areas, build understanding and use of our data, and set a high bar for leveraging analytics across the People organization

  • Building data models to provide deeper insights into candidate and employee behaviors

  • Perform ad-hoc analyses for executive leadership & other stakeholders, utilizing SQL, Tableau, and other tools

  • Automate recurring tasks and explore potential investigation opportunities and data models via relevant programming language Python and/or R.

  • Data engineering, building and maintaining data warehouse (Redshift, AWS, SQL)

What skills do I need? 📖

  • Strong skills querying SQL databases

  • Minimum of 2-3 years experience in quantitative role, preferably in People data and analytics

  • BA or BS/MS degree with strong academic record in a quantitative discipline or equivalent experience

  • A proven track record of initiating and delivering actionable analyses/recommendations in order to drive business impact

  • Excellent communication skills, including experience in high-level business discussions

  • Experience building data models to provide deeper insights

  • Excellent communication skills both technical and non-technical

  • Ability to work autonomously in a dynamic environment

  • Excellent SQL skills, fluency with BI/visualization tools, and deep knowledge of Excel, R, Python, or other analysis tools

  • Strong critical reasoning skills, including understanding of common pitfalls of data analysis

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up

  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

  • Open vacation policy and flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

 

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Job tags: AWS Engineering Python R Redshift SQL Tableau
Job region(s): Europe
Job stats:  4  1  0
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