Data Analyst - Business Operations

Manila, Philippines

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Xendit
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Posted 6 days ago

Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

Mission

Our Business Operations team enables Xendit’s growth by building scalable products and processes for the Xendit Operations Team. Leveraging data we are able to identify ways to drive higher efficiency in the way we operate and build new automations that ultimately improve customer experience. 

Data analysts in the Business Operations team enable critical business decisions by making data available and deriving insights from the multiple data points generated by Xendit’s operation. They own building and maintaining dashboards to monitor our operational performance and build ad-hoc analysis as required with senior stakeholders in the Xendit Operations team. Data analysts also work closely with our Risk Management team to build tools and dashboards that enable Xendit to better manage risk. 

Responsibilities

  1. Identify operational efficiency drivers using data 
      • Understand business operations and data generated from these operations
      • Use this understanding to inform analysis that can be used to drive operational performance
      • Create hypotheses for investigations into driving improved operational performance
      • Conduct ad-hoc or repeatable analysis to test these hypotheses
      • Build and maintain analytics dashboards for teams in Operations 
      • Build and maintain analytics dashboards for teams in Operations 
  2. Drive action from analytical findings
      • Proactively suggest opportunities for operational improvement based on analysis conducted 
      • Conduct ad-hoc analysis as required to support business improvement initiatives
      • Be the driver to explore new data sources and new ways to measure our performance that can improve our operational performance
      • Work with relevant teams across the organisation to implement solutions
  3. Help Xendit better manage merchant risk
      • Work with Xendit’s merchant risk team to develop advanced data tools to monitor merchants transaction behaviour 
      • Build analytical tools to identify high risk merchants at an early stage to prevent fraud
  4. Do whatever it takes to make Xendit succeed

You may be a good fit if you

  • 2+ years of hands-on experience as a data analyst/scientist or business analyst
  • Experience with SQL, data analysis, visualization tools (e.g. Looker), or programming languages such as Python/R
  • Experience solving analytical problems using quantitative approaches
  • Experience delivering insights from data analysis to stakeholders
  • Great ownership mentality - taking initiative to improve our data capabilities
  • You thrive on autonomy and have proven you can push towards a goal by yourself
  • Pick up new skills quickly using a combination of reading and self-exploration
  • You communicate well across teams
  • Experience working in a startup environment
  • Understanding of financial products
  • Strong business judgement
What we care about
  • Solve for the customer first: You build what customers want. You think about what is right for customers, not what is easiest for you
  • Demonstrate mastery of honey badgery: You make ambitious goals. Then execute…no matter what stands in the way. When knocked down, you get up
  • Take on challenges willingly and can be trusted to execute: You can be trusted to get things done right the first time quickly. You hit your deadlines
  • You’re like us: You smile a lot, think work is fun and don’t take yourself too seriously. You measure yourself against the best and believe feedback is the breakfast of champions. You follow the golden rule.
  • You’re remarkable: People naturally talk about how awesome you are. If we can’t find someone who raves about you then it’s unlikely we will too.
Job tags: Looker Python R SQL
Job region(s): Asia/Pacific
Job stats:  6  0  0
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