Data Analyst (Professional Services)

Position Summary  Looking for a unique opportunity to combine a love for data, sales, and technology? Do you want to influence how customers interpret their sales data and team impact? As a Data Analyst on the Professional Services team at Outreach, you will partner with project managers and professional services consultants to help our customers extract and utilize all of their Outreach data to the fullest extent. This role works closely with client stakeholders across Sales, Enablement, and Operations to understand customer business needs and help synthesize problem statements. You will outline and provide options for data ingestion, recommendations for reports and dashboards in the customer’s BI environment, and best practices for utilizing Outreach data to the fullest extent. In addition, this role will help define success and value realization measurement for our customers, create ad-hoc analysis, and influence dashboard & report design templates. This role requires strong communication to gather requirements and present recommendations in an engaging and understandable format. This position is an Individual Contributor and reports to Sr. Practice Manager, Technical Consulting.

The ideal candidate must:

• Have experience working through complex business problems and partnering with external clients using a consultative approach
• Be comfortable working with ambiguity and have the ability to define and solve problems by using available data and making reasonable assumptions
• Have excellent communication and relationship building skills from stakeholders up to executive level
• Ability to leverage data and models for creating impactful change

Responsibilities

• High level understanding in the business of sales in order to provide guidance on relevant analyses and initiative priorities.
• Support and influence the evolution of data service package offerings, methodology, and deliverables. 
• Structure work, frame issues, and produce analyses that answer complex business questions in a pragmatic approach
• Develop and document repeatable recommendations, both strategic and tactical, for customers, stakeholders, and professional services partners.
• Be able to navigate large scale and complex data sources from converting raw data into meaningful and actionable insights to gathering qualitative information from stakeholders
• Make intelligent tradeoffs between information available and provide innovative solutions to customers even in situations where all the desired data may or may not be available
• Collaborate & partner with the Business Intelligence team, ensuring that we are bringing the same level of data integrity, reporting and analyses to our customers as we do to our own internal team
• Deliver and refresh standardized BI templates on an as needed basis for new initiatives, updates, and programs.

Basic Qualifications

• BS/Masters in quantitative related fields such as economics, statistic, finance, engineering, or computer science
• 2-3 years+ experience analyzing data and using data to drive insights and decision-making, ideally in SaaS industry
• Strong verbal and written communication skills with proven ability to work with business stakeholders
• Ability to easily transition from working at a detailed data level to presenting high level findings to management.
• Solid understanding of statistics and probability concepts
• Fluency in using SQL for data transformation and analysis on data sets with 10 Million+ records
• Fluency with using enterprise business intelligence and reporting solutions (e.g. Tableau, PowerBI)
• Experience working with data lakes and data warehouses
• Customer focus - an ability to identify opportunities for business optimization through customer insights and the aptitude to turn these into viable products

Preferred Qualifications

• Experience with data science tools, such as R or Python, and data science concepts and processes 
• Experience in sales operations, management consulting, business strategy, or planning
• Solid presentation skills for management and executive consumption

Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents • Flexible time off • 401k to help you save for the future• Company-organized and personal paid volunteer days to support the community that supports us• Fun company and team outings (or virtual events these days!) because we play just as hard as we work• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents• Employee referral bonuses to encourage the addition of great new people to the team• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status