Senior Data Scientist - Customer Platform

About the Role
Fasten your helmet and climb on board if you're ready to be our Senior Data Scientist. In this role, you'll be a key leader within the Customer Platform group, mining insights from the sea of data, building data products, and designing experiments with the ability to see the real-time impact of your contribution. A talented troop of business leads and fellow analysts will be your companions on this ride. In our humble opinion, the coolest part of this role is how your work will directly impact how the senior leaders at Gojek shape strategies around millions of customers across Southeast Asia.

What You Will Do

• Build machine learning models that generate or foster answers to some of the most complex technical issues presented
• Productionize models that deliver a personalized experience via recommendation and customer behavioral modeling
• Own Data Science projects from inception to deployment, utilizing our own internal tools throughout every stage
• Be a technical leader within the Consumer Platform team, supporting others and enabling them to perform at their best ability
• Along with Product Managers, own the business outcomes/metrics driven by the data science model/algorithm

What You Will Need

• At least 5 years of practical experience using Python, Shell scripting, and SQL, with a focus on driving key business metrics
• Prior experience with Applied Statistics, Experimental Design, Machine Learning and Git version control
• Experience with experimenting on different modeling techniques (supervised and unsupervised learning) and developing data visualization for data stories
• Experience in bringing models to production and delivering models via API and CI/CD
• Strong ability to recognize business needs, and collaborate with multiple stakeholders of all levels from the Business and Operations teams, as well as PMs
• Ability to work equally well independently and within a group in an interdisciplinary team environment

About the Team
The Consumer Platform group is spread out across Singapore, Bengaluru, and Jakarta. We provide scalable solutions for a wide range of products at Gojek, develop strategies that improve solution time for any user queries, and manage multiple features such as the homepage, identity, chat, communication and our CareTech services. We’re a family of 10 data folk who field analytical, decision science, and data science related issues for our consumers, and work to understand their behavior, trends, and preferences on our app.
Currently, our team has been keeping busy not only building chatbot and NLP classifiers, but are also in the works to further personalize our app, providing more catered suggestions to our users through leveraging on data science and machine learning technologies. We’re also in the works of deploying our smart reply model for our driver-to-customer chat feature.
While our team is based all over the region, we are mutually concerned about ensuring our users have an exceptional experience every time they utilize our app, and have any technical issue or query answered efficiently. When we aren’t busy working, you could probably find us bonding over our shared love of mobile games, and trying to keep ourselves healthy and happy as we prioritize a healthy work-life balance working from home.

About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.