Lead Data Scientist - Customer Marketing

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.




We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
DATA
We're a Data team that does it all: big data engineering, machine learning, and deep-dive analytics and insight. We're a diverse, global team who create Data solutions to provide an unrivalled customer experience. Whether it's churning gigabytes of ecommerce data, using AI to recommend the latest trends, or understanding our customers better than anyone else, we use data to promote FARFETCH's growth.
LISBON
Our Lisbon office is located in Portugal's cosmopolitan capital. Mostly the teams here are focused around Technology and Store of the Future. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!
THE ROLE
We create Machine Learning models to improve the experience for our customers by understanding their preferences and how to target them using personalised content, frequency and marketing channel mix. Reporting into a Senior Data Science manager in the Data department, you will lead a team and pick whatever technique is appropriate for the task at hand (we maintain a diverse set of models including Deep Learning, Reinforcement Learning, Gradient Boosting, Graph Modelling, Recommender Systems ), keeping an eye on what is happening in academia and in the industry to stay on top of recent developments. We work in Python running our models on Kubernetes in Google Cloud.

WHAT YOU'LL DO

• Work with Product managers and the Marketing departments, scope new Data Science products to support our growth;
• Lead, coach, and grow a team of accomplished data scientists and engineers to achieve value;
• Develop ML algorithms focusing in particular on customer behavioural models and reinforcement learning models;
• Implement experiments to measure the impact of our models on the business;
• Work together with the engineering team to productionise and integrate ML algorithms into our backend or connect them to third-party tools;
• Communicate complex solutions in a clear and understandable way to both experts and non-experts.

WHO YOU ARE

• You have a degree in Machine Learning, Statistics, Mathematics or another quantitative discipline;
• Experience in a Machine Learning or Data Science role with exposure to Customer modelling;
• Experience in Python software development (production-grade code, including code reviews, agile development, version control) and familiar with ML/scientific packages (e.g. Pandas, numpy, scipy, scikit-learn, keras, TensorFlow, PyTorch, PyMC3, or PyStan)
• You have experience using ML techniques in a business setting, such as neural networks, Bayesian modelling, graph ML. Exposure to Reinforcement Learning is a bonus.
• Experience managing complex projects or leading a Data Science team.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

In this varied role you'll lead our efforts in Customer Data Science for our Marketing projects.