Principal AI Engineer

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview

We are seeking a Principal Prompt engineer to join our team to work with various Large Language Model (LLM) technologies and providers. The successful candidate will be responsible for designing and testing prompts and prompting methods for a variety of use cases and models, ensuring that the output is accurate, relevant, and high-quality.

If you are passionate about Natural Language Processing, Conversational AI,  and have experience working with advanced language generation models, we encourage you to apply for this exciting opportunity to bring cutting-edge Generative AI technologies to customers around the world.

You will: 

• Develop,  implement, and test prompting strategies for a variety of products over various LLMs.
• Work with production engineers to deploy these prompts into production
• Collaborate with other engineers, data scientists, and analysts to improve the accuracy and quality of LLM responses
• Analyze internal and external feedback and behaviors to continuously improve the quality of prompts and language output
• Stay up-to-date with the latest developments in Generative AI specifically, and Natural Language Processing and Machine Learning in general.

You have:

• 8 years of industry experience
• Foundational knowledge of Natural Language Processing and Machine Learning
• Experience working with Large Language Models such as GPT-3/4, ChatGPT,  Claude, or CoHere
• Proficiency in Python
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Effective communication skills and ability to collaborate with cross-functional teams
• Bachelor's degree

Preferred qualifications

• Master's or Ph.D. degree in Computer Science or related field
• Experience working with other Machine Learning models or approaches such as BERT or Reinforcement Learning
• Familiarity with deep learning frameworks such as TensorFlow or PyTorch
• Experience with large-scale data processing and analysis
• Familiarity with cloud computing platforms such as GCP, AWS, or Azure

Benefits: 

he salary range for this role will be between $150,000 to $180,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing.

• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.

• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

• Family: parental leave, maternity support, fertility services.

• Development: tuition reimbursement, native AI learning.

• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

• #LI-Remote

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.