Regional Data Analyst (Operations)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Data Analyst partners with Regional Operations teams (Fleet, Middle Mile, Sort, Customer Service, Recovery), providing analytical support to help them achieve their objectives. Collaboration with Country Business Intelligence teams is required to ensure local support to roll out regional initiatives and projects.
Whether it’s analysing key operational drivers to improve service quality,  uncovering opportunities for cost optimization or providing actionable recommendations to increase customer satisfaction, the Data Analyst masters both the data and business domains to play a key role in decision-making.

Responsibilities

• Partner with regional stakeholders to define business and data needs
• Interpret data and analyse results by employing a variety of data analytical techniques
• Provide actionable recommendations based on data insights to drive business outcomes
• Design, implement and monitor the usage of KPIs by owners and recommend improvements
• Create reports and visualization tools (dashboards) to facilitate understanding of data
• Support performance improvement projects across the region, being involved on the ground
• Maintain and update the reference documentation for key operations performance reporting modules

Requirements

• Bachelors' Degree in: Computer Science, Engineering, Mathematics or Statistics
• 0 - 3 years of experience in analytics and product / process improvement-related initiatives
• Experience in the following software: Python, SQL, R (or other tools for statistical analysis) and data visualization tools
• Good understanding of analytics and computational modelling, business needs analysis, data visualization & stakeholder management
• Ability to display a structured thought process

Submit a job applicationBy applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.