CRM Data Analyst

Miami or Denver

Full Time
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hear.com
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Posted 2 weeks ago

hear.com is the fastest growing hearing aid company in the world. We believe that everyone should hear well to live well. With our unique digitalized business model, we've changed the way hearing aids are delivered. Every day our team helps customers improve their quality of life through better hearing -  since the start in 2012, that's over 200,000 clients. We work hard, and we also have a lot of fun and exceptional times, in our 11 international offices, from Denver to Seoul.

We sell the world's best hearing devices – as simple as that. What started as a small dream in an apartment in Berlin, Germany, in 2012 has grown into a global phenomenon with over 1,000 team members! We operate in 11 countries and are the online No 1 in each one of them – making us the world leader in online hearing care.

Why hear.com?

  • A global company with a long term vision and strong growth
  • Start-Up Culture that values creative problem solving and an opportunity to shine in our flat hierarchy
  • Ability to work autonomously, wear many hats, and gain hands-on experience in all facets of CRM

During a typical day, you will...

  • Sole ownership for Analytics & Maintenance of the organizations KPIs for CRM (North America market)
  • As part of the North American CRM Team, you will communicate and meet with stakeholders across the business to identify opportunities for analytical impact
  • Provide recommendations and operational insight on customer as well as existing and new processes
  • Proactively and reactively analyze and interpret insight to support changes and enhancements to our business strategy and planning
  • Create intelligent and informative written and visual reports or dashboards
  • Gathering reporting requirements to support the business on a day to day basis
  • Create custom models and advanced analysis on the KPIs that drive our Customers & business

You have…

  • Strong curiosity on what moves our customers and business
  • Data management experience and working knowledge of reporting universe structures and processes
  • Working knowledge of relational databases and how they are manipulated
  • Advanced knowledge in SQL,DOMO/ Power BI/ Tableau or any other data visualization software
  • Knowledge of data profiling and proven experience in data analytics, transformations, and dashboard creation
  • At least two years of hands-on experience in a role that requires rigorous project management, analytical implementation, or business analytics
  • Strong analytical skills with proven experience of managing/ handling data
  • Strong, professional written and verbal communication skills with the ability to work with all levels within the business; confidence in your ability to anticipate what is needed; flexibility and ability to use initiative

You are...

  • Excellent with time management and organization skills in order to deliver on deadlines
  • An ambitious self-starter – you love the feeling of crossing items off your task list
  • Organized and detail-oriented, and follow-through is your specialty
  • Super friendly! You keep the good vibes going
Job tags: Data Analytics Power BI SQL Tableau
Job region(s): North America
Job stats:  15  3  0
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