Data Analyst - Operations (They/She/He)

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.   Our vision and ambition are not only to give everyone easy access to everything in their city, but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

Glovo is looking for a Business Analyst for the Global Partner Operations team. You will join a team of project managers and fellow analysts aiming to deconstruct operational performance of our Partners and deploy creative solutions to ensure a great experience for Glovo customers.   The role requires you to develop a strong understanding of restaurant operations, understand issues at different touchpoints for Partners in delivering an order and find creative solutions. It also requires collaboration with various teams distributed across horizontals and verticals within Glovo and offers a steep learning curve.

Be a part of a team where you will:

• Understand business goals and requirements, and provide insights to make the best decisions
• Identify opportunities to improve customer experience by improving operational performance of our Partners
• Act as an internal consultant to translate business questions into insights
• Identify opportunities to improve dashboards, tools and data handling processes to improve productivity
• Liaise with the product and central BI team - you will play a central, pivotal role in building reliable sources for data and insights
• Propose strategic changes to the way we track, maintain and use data

You have:

• 3-5 years of work experience with data analysis/business intelligence, preferably in a fast-growing startup environment or consulting
• High proficiency with SQL and basic Python/R is mandatory
• Demonstrated project management skills, go-getter attitude and a high level of ownership
• Past experience on concepts of probability and statistical analysis such as A/B testing
• Ability to deliver insights using diverse data sources (transactional/logs etc.)
• Great communication skills and ability to influence different stakeholders.
• Strong written and verbal communication skills. Fluency in English mandatory. EU/MENA/SSA languages are a plus

Experience our Glovo Life benefits:

• Enticing Phantom Shares plan
• Attractive Relocation package (if applicable ;))
• Comprehensive Private Health Insurance
• Cobee discounts on kindergarten, transportation, and food
• Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
• Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
• Discounted Gym memberships
• Flexible working environment

What you’ll find when working at Glovo:

• Gas: We work hard with energy and passion for what we do.
• Care: We act in the best interest of a sustainable future.
• Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
• Stay Humble: We embrace mistakes and feedback to learn from them.
• Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!   At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.   Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook! Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia. For additional information on Glovo, please visit https://about.glovoapp.com/