Senior Machine Learning Engineer - AI

At Talkdesk, we are disruptive risk-takers who will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

Responsibilities

• Develop working solutions to difficult practical problems working with the product teams and other research teams
• Deliver state-of-the-art Machine Learning solution to a product team and transfer the knowledge and ability necessary to maintain the solution
• Build and deploy a Machine Learning pipeline capable of handling high volume and focused on Audio Processing, Speech Recognition, and Natural Language Processing
• Work independently as well as in small teams to develop the best product on the market
• Coach and up-skill other engineering team members
• Implement a scalable, stable, and user-friendly product that can handle our current growth
• Engage with the Product team and other engineering teams in the AI unit to help to ensure the solutions the team is building is fulfilling all the requirements
• Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and the value you created for customers.

Requirements

• MSc or PhD in Computer Science, Mathematics or Statistics
• At least 4 years of relevant professional experience
• Consistent track record delivering production software
• Good knowledge of machine learning and deep learning packages
• Deep fluency in Python or another production language
• Strong implementation skills and knowledge in Machine Learning
• Top-notch programming skills, the ability to produce quality code that is testable, maintainable, efficient, reliable, and secure
• Strong data-driven thinking
• Strong written and verbal English communication skills
• Experience in Agile development methodology/Scrum

Nice to have / Pluses

• Experience with Big Data ML toolkits, such as Mahout, SparkML or H20, Hadoop, Spark, SparkNLP, Flink, Kafka, Databricks.
• Experience with unit testing and integration testing.

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.