Practice Manager, Public Sector Professional Services - Amazon Connect and Natural Language Processing

Are you interested in building out a multifaceted IT consulting team focused on helping Amazon’s rapidly expanding public sector customers and partners migrate their contact center workloads to Amazon Connect? We are seeking a self-motivated and forward thinking leader to work on building our fast growing Amazon Connect and Natural Language Processing delivery team. You will be joining a nation-wide, trend setting team responsible for helping public sector customers migrate and modernize their contact centers and NLP workloads in the AWS cloud.

In this role you will help shape the delivery of AWS Professional Services engagements. Successful candidates will grow, mentor and provide guidance to a diverse team of managers and consultants. Key to your success will be your ability to hire the best, grow our services, build mechanisms to drive process improvements, and meet challenging SLAs and KPIs. You will be comfortable with a high degree of ambiguity while being able to re-prioritize to meet changing business needs and still maintain delivering projects within scope, time, budget and quality. This role will lead a team of AWS Professional Services consultants focused on delivering proof-of-concept projects, creating re-usable artifacts, reference architectures, and leading implementation projects to assist public sector customers and partners with transforming their call centers and natural language data by leveraging the AWS platform's natural language processing services, especially Amazon Connect.


You will collaborate with your public sector ProServe peers around the country, with partner teams, and build strong relationships with your customers. You will need to have the ability to influence others with clear and precise oral and written communication skills. Sound business judgment, analytical thinking and negotiation skills will be needed.

Responsibilities include:
· Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing AWS business with public sector accounts.
· Coach and teach - collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Amazon Connect, Amazon Lex, Contact Lens for Amazon Connect, Amazon Textract, Amazon Kendra, Amazon Comprehend, Amazon Transcribe, and Amazon Translate.
· Deliver value - lead high quality delivery of a variety of customized remote engagements with partners and public sector customers.
· Lead great people - attract top IT talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills.
· Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
· Remote Delivery - understand how to manage and measure the delivery of remote consulting services

Basic Qualifications

· Ability to maintain a US Government Security Clearance of Secret or above
· A Bachelor’s degree or equivalent experience
· 10+ years of experience of experience in a professional services, consulting, or ISV technology partner role working with leading contact center technology platforms and applications
· 5+ years of direct people management leading a team of consultants

Preferred Qualifications

· Contact Center Industry experience
· Visible IT Industry thought leadership on relevant topics related to enterprise contact centers and infrastructure
· Hands-on experience working on the design, development and deployment of contact center solutions at scale
· Business development experience including complex agreements w/ integrators and ISVs
· Deep understanding of infrastructure-as-a-service (IaaS) cloud computing transition challenges
· Demonstrated ability to think strategically about business, product, and technical challenges
· Outstanding customer relationship management experience and collaboration skills
· Public sector industry sales and delivery experience of contemporary services and solutions
· Experience with design of modern, scalable delivery models for technology consulting services
· International sales and delivery experience with public sector customers and partners
· Direct people management experience leading a team of at least 20 or manager of manager experience in a consulting practice
· Already hold a US Government Security Clearance of Secret or Above
· Preferred location is Virginia and there's flexibility based on candidate location.
Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For those with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.