Sr IT Engineer - Big data software
Remote, anywhere in LATAM
Our client is looking to add a senior support engineer to their Customer Identity department. They are looking for people that can act with field support requests, providing the customers with a technical background, dealing with identity, access management, and security.
- Provide technical support for enterprise customers.
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
- Provide documentation content.
- Understand the scope of a problem meaning, deal with tickets on a daily basis, and, if needed, to determine if other things are causing more problems.
- Identify patterns that might be causing problems and investigate the root of the cause.
- 4+ years experience with 3rd level support background experience.
- Expertise automating tasks.
- Capable of writing his/her own scripts.
- Experience managing programs that would help templatize tasks.
- Skilled in Terraform.
- Payment in USD.
- Free credentials for e-learning platforms.
- Remote workshops & activities.