IT Manager, Advanced Business Intelligence
Charlotte, NC, United States
Applications have closed
Brightspeed
Brightspeed brings you high-speed internet service without confusing bundles!Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Job Description
We have an exciting opportunity for an accomplished leader to join our growing team and help lead our business intelligence space in Corporate Systems. If you are a seasoned technology leader with experience in building, leading, and inspiring a brilliant team of engineers in taking enterprise telecom data from various domains and creating/telling action-oriented stories of business intelligence, this is the right opportunity for you! In this exciting role, you will be challenged with the opportunity to apply your business acumen in a start-up setting and help analyze, predict and prescribe every aspect of the customer/employee experience from revenue, profitability, retention, finance, supply chain, HR and payroll perspective.
We are looking for entrepreneurs at heart, who can help re-imagine customer journeys and business processes with the power of data.
As IT Manager, Advanced Business Intelligence, your responsibilities will include:
- Develop Reporting and Analytics strategies and roadmaps, collaborate with stake holders, align and execute the strategies with measurable business outcomes
- Develop and implement innovative analytics solutions to support the corporate systems footprint (Finance, Tax, Accounting, Billing, Bill-to-cash, Record-to-report, Audit, HR, Payroll and Supply Chain) using technologies such as SAP SAC, DI, Google BQ, Looker, PowerBI, etc. in a multi-cloud setting
- Manage a team of analysts, developers, testers, and designers to ensure high-quality deliverables.
- Develop and maintain influential relationships with internal stakeholders and external vendors.
- Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls.
- Create advanced analytics architectures, designs and development with AI-first approach.
- Design, develop and maintain our reporting infrastructure using the various reporting stacks including SAP SAC, Power BI, Tableau, Looker, and QlikSense
- Provide technical guidance and leadership to the team.
- Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively using Agile and DataSecOps
- Hire, grow and mentor diverse technical team in a 100% remote setting.
- Lead teams of cross functional teams to deliver business insights across customer/employee journeys and process flows
- Quickly understand business requirements and operational needs to create business intelligence approaches to enable business transformation
- Manage operational and program level budgets in-year and across multi-year programs
- Manage communications across business and technology teams to deliver world class analytics and business insights
- Assess project risk, provide realistic timelines, proactively act, and ensure robust development performance and stability in production
- Communicate project/program progress, status, risks, issues etc. to management and stakeholders. This includes providing status on a recurring basis as well as for special circumstances
- Tracks industry trends and leverage to drive innovation and solution excellence across various functional domains
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
- Bachelor’s Degree in Computer Science/MIS/ engineering or equivalent. Masters preferred.
- 10+ years of experience in leading technology teams with preferably 5+ years of experience in telecom domain
- 5+ of Analytics development experience in SAP SAC. Experience with Google BQ a huge plus
- 2+ years of experience delivering predictive and prescriptive analytics solutions
- Strong knowledge and experience in Corporate systems domains from analytics perspective (Finance, Tax, Accounting, Billing, Bill-to-cash, Record-to-report, Audit, HR, Payroll and Supply Chain) using technologies such as SAP SAC, DI, Google BQ, Looker, PowerBI, etc. in a multi-cloud setting
- Experience in scripting with SQL, Python, JSON, LookML, and/or R
- Proven track record of hiring, managing, inspiring, and growing a team of architects/developers/analysts/data scientists and delivering high-quality software solutions.
- Experience managing a team of employees and consultants to drive solution delivery.
- Deep understanding of data warehousing concepts, database designs and data architecture
- Experience with big data technologies and advanced data analytics
- Extensive experience in vendor management across multiple agreements and arrangements for both software and service support
- Ability to understand and explain complex technical information to non-technical audience
- Collaborative, team builder with strong communication/ interpersonal skills, ability to negotiate, often at higher levels
- Strong analytical and problem-solving skills.
- A huge plus if you have experience implementing systems and applications across various corporate systems areas in SAP landscape (Finance, RAR, BRIM, FICA, SCM, Success Factors, Ariba, etc)
- Project management skills with Agile development experience. PMP or CSM certification a plus
#LI-SS1
Additional Information
All your information will be kept confidential according to EEO guidelines.
WHY JOIN US?
We aspire to contemporary ways of working.
We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer
For all applicants, please take a moment to review our Privacy Notices:
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Agile Architecture Big Data Business Intelligence Computer Science CX Data Analytics Data Warehousing Engineering Finance JSON Looker LookML Power BI Privacy Python R Security SQL Tableau
Perks/benefits: Career development Competitive pay Equity Health care Startup environment Wellness
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