Data Analyst - Customer Acquisition

Los Angeles, CA

Applications have closed

StubHub

Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub!

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At StubHub, our mission is to bring the joy of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.

At StubHub, we are:

Owners – We carry the ball. We act as one team, in it together. We live above the line as optimists and with a solution mindset. We are fully accountable for solving problems, both our own pieces and the whole.

Fan First – We are the fans’ biggest fans. We are the fan and the voice of our fans in everything we do.

Driven – We push past the finish line, aggressively prioritize, and focus on what matters most. We debate, decide, commit and deliver.

Inventive – We play a new chord; we celebrate progress over perfection and learnings as much as success. We’re agile because there is always more than one way.

Courageous – We take big swings. We show up for challenges with resilience and persistence. We take risks, embrace failure as a path to learning, and speak up when we have different opinions.

Diverse & Inclusive – We harmonize. We assume positive intent, trust and empower others; bring a global mindset and seek out alternative viewpoints.

You'd be able to:

  • Turn ambiguous questions into clear analytical problems, and solve them using data
  • Partner with cross-functional stakeholders on the key decisions that drive our user acquisition success
  • Build dashboards that give stakeholders visibility into the current state of our business
  • Use data to identify opportunities to improve marketing channel ROI
  • Establish KPIs that measure the performance of our operations and drive resource allocation

We would like to see:

  • 2+ years of relevant analytics experience; understanding statistics, especially experimentation and causal inference
  • Experience with SQL
  • Knowledge of R or Python

We would prefer a teammate with:

  • Experience with A/B testing or experimental design
  • Ability to identify growth opportunities for our business and assist the success of our marketing
  • Success stories with people at all levels and across departments
About the opportunity:
The Marketing Department at StubHub is responsible for all channels that connect users to their next live event experience. As a member of our Analytics team, you’ll be at the forefront of the experimentation and innovation that drives the growth of the business.

For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service, and product features that ensure we have your back. Combined with viagogo, we now span over 170 countries around the world, servicing buyers and sellers in 38 currencies and 40 different languages with our StubHub brand in North America and our viagogo brand outside of North America.

Are you interested in joining an ambitious and close-knit team dedicated to solving meaningful customer problems? Your work will have a significant impact on the business, and help spread the joy of concerts, theater, and sports around the world.

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel StubHub is a place where, no matter who you are, you feel safe, and included, and that you have the opportunity to bring your unique self to work.

The anticipated gross salary range for this role is $110,000 – $150,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

About us:

StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Tags: A/B testing Agile Causal inference KPIs Python R SQL Statistics Testing

Perks/benefits: Career development Competitive pay Equity Health care Parental leave Team events

Region: North America
Country: United States
Job stats:  9  2  0
Category: Analyst Jobs

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