Experience & Data Analyst

Latin America

Applications have closed

Bitso

Open a personal or business account and begin using the power of crypto. Thanks to Bitso, over 7 million people own Bitcoin, Ether and Digital Dollars.

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Posted 10 months ago

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and drive rapid progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

The purpose for this role is to improve and increase the data analytics either in Customer Support and KYC areas. We are seeking to be day by day more Data Driven in every decision we take and this position will help to gain useful and deep data to achieve that. Also, the second purpose or scope of this position is to be the operational focal of our CRM platform, improving and solving any frictions/pains that we may have.

Reports To

Quality, Training & Experience Supervisor

Who You Are

Failure to meet any of the following required qualifications could result in an automatic rejection.

At least more than 2 years in similar positions.
Proven track record in analyzing and presenting data.
Proven knowledge of SQL.
Analytic, constructive and simplified thinking.
Problem solving capability (Having a course related with this can be a plus)
Strong communication skills. Excellent written and verbal.
Spanish and English speaker.
Passion for customer services and user experience.

What You Will Do

Make deep dive analysis and identify main frictions points of our users
Identify improvement opportunities to have better and faster data.
Be the custodial of Customer Support and KYC Data, assuring that the info that we are sharing is accurate.
Make high quality presentations to show the findings of the improvement opportunities identified
Be the operational focal of our CRM platform (Zendesk) not only internally but also with our providers.
Seek for improvement opportunities related to our CRM platform, trying to solve problems and issues that we may face. Do benchmark to find best practices in the market.
Collaborate with CSAT & NPS to achieve better results w/each improvement and implementation

#LI-Remote

Who We Are

With over 5 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values:

Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

Learn more about our culture and values.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

Me Time program, including unlimited paid time off.
Remote-first work environment.
Employee Stock Option program.
Zero trading fees through our Bitso app.
Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
Premium health, dental and life insurances in Mexico, Brazil and Argentina.
Mental wellness platform.
Volunteering days.
Subsidized caregiving for children, adults or pets.
Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
This role is expected to work remotely.
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* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰

Tags: Crypto Data Analytics Finance Privacy SQL

Perks/benefits: Fitness / gym Flex vacation Health care Home office stipend Unlimited paid time off Wellness

Regions: Remote/Anywhere North America South America

Job stats: 44 15 1

Category: Analyst Jobs

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