Senior Data Analyst
RelativityOrganizations around the globe use Relativity's secure, end-to-end legal software for their biggest data challenges.
Duties and Responsibilities
- Accountable in being the subject matter expert as it pertains to data governance for Service Delivery.
- Create moderate to complex reporting solutions (Tableau, SalesForce) based on existing datasets
- Run, interpret and share data and performance results with stakeholders, including standardized reports on a daily, weekly, and monthly basis from various inputs (Salesforce, JIRA, telephony solution, etc.) using various outputs (Excel, PPT, Tableau).
- Surface insights and contribute to planning through accurate reporting and data analysis for our Service Delivery teams.
- Assist in the discovery work needed for Service Delivery Operations programs, including but not limited to, data collection, scrubbing and presenting.
- Report on departmental and team goals, maintain dashboards, and provide data analysis to your leader to make strong recommendations that meaningfully contribute to Relativity’s Service Delivery strategy.
- Adhere to best practices in reporting and data quality that allow the Service Delivery team to accurately report on key activities.
- Participate in business-critical operational projects that partner, collaborate, and strategize with teams inside and outside of Service Delivery.
- Run ad hoc projects as needed that are data driven, focusing on success metrics specific to teams
- Experience with a SaaS or subscription-based software company.
- Intermediate knowledge of a CRM tool, preferably Salesforce.com
- Exceptional skills in Microsoft Office with an emphasis on Excel
- 3+ years experience building or enhancing dashboards within data visualization tools (eg. Tableau, PowerBI, Qlik)
- Familiarity with SQL and relational databases
- Familiarity with statistical analysis / data mining techniques and software
- Ability to analyze and document complex business processes.
* Salary range is an estimate based on our salary survey 💰
Tags: CX Data analysis Data governance Data Mining Data quality Data visualization Excel Jira KPIs Power BI Qlik RDBMS SQL Statistics Tableau
Perks/benefits: Equity Flex vacation Health care Team events Unlimited paid time off
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