Senior Data Engineer

Newark, NJ

Full Time Senior level / Expert
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Posted 3 weeks ago

Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Senior Data Engineer, Customer Care Job Description:

The Senior Data Engineer supports Customer Care (CC) through maintaining, interpreting, and disseminating critical data points in order to make a significant impact on both customer and employee experience. This role will also design and create artificial intelligence products in pursuit of improving the user journey. The Senior Data Engineer will solve challenging problems using customer and business data, report critical initiatives, and create stable software solutions.

You will…

  • Develop an in-depth understanding of HelloFresh’s core product and processes
  • Own architecture, conversational design, development, deployment, and operations of the chatbot application in an Agile manner to increase automation and support call center KPIs (AHT, CSAT, NPS, I2B, etc.)
  • Act as the primary technical resource for documenting and building integrations and scripts within chatbot solutions by generating flows, linguistic conditions, machine learning conditions, and language objects to meet requirements. 
  • Prepare baseline dashboards, establish and redefine metrics and KPIs that will assist the business in meeting its objectives
  • Conduct root cause analysis and present insights in a fashion that simplifies the logic of the analysis to HelloFresh stakeholders
  • Provide technical expertise on data storage structures, data mining, and data cleansing
  • Understand, compose, and optimize complex queries against relational databases across CC for chatbot performance optimization
  • Prepare and deploy quality assurance releases including regression tests and release notes
  • Performs additional duties as assigned

Your are…

  • An excellent communicator of complex (often technical) information to various audiences
  • Analytical - Strong problem-solving skills to conduct data analysis/synthesis, process mapping, gap analyses, and solution development
  • Agile – You thrive in fast-paced and dynamic environments and work autonomously
  • Experienced in methodologies and processes for managing large scale databases, and are able to translate business requirements into non-technical, lay terms. 
  • A numbers person - you thrive in quantitative environments, help bring structure the ambiguous
  • Results-oriented - You love transforming data into meaningful outcomes
  • Able to demonstrate exceptional technical skills and proficiency in the use of various presentation and analytical tools necessary for the creation of visually and verbally engaging content/reports
  • Comfortable presenting insights to different levels of HelloFresh leadership
  • One who thrives in fast-paced and dynamic environments and demonstrates a methodical approach to all your work

You have...

  • Master’s degree a STEM discipline required 
  • 5+ years of data engineering experience required
  • Fluency in Jira, Microsoft Suite, SQL, Tableau, and Python required
  • Proven experience in conversational AI as well as designing and developing machine learning required
  • Experience in a call center environment or with CRM systems is a plus!
  • Experience with Java or Power BI is highly desirable
  • This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
    • Prolonged periods working at a desk and on a computer  
    • Reading information on a computer screen and inputting data into a computer system

You’ll get…

  • Competitive Salary &  401K company match that vests immediately upon participation
  • Generous parental leave of 16 weeks & PTO policy
  • $0 monthly premium and other flexible health plans effective first day of employment
  • 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
  • Snacks, coffee & catered meals
  • Company sponsored outings & Employee Resource Groups
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

Job tags: AI Conversational AI Data Mining Engineering Java Machine Learning Power BI Python SQL Tableau
Job region(s): North America
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