Senior Data Analyst - Global Supply Operations (Courier Quality)

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.   Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

Glovo is a global marketplace, making items from anywhere in your city accessible in under 40 minutes. We launched in March 2015 and now operate in 22 countries. One of the key actors of the platform are the riders, Glovers as we like to call them. They are the core of the supply department, and one of the three pillars of our platform, along with Partners and Customers.    We are looking for a creative problem solver to join our Barcelona HQ. Working in the Global Supply Excellence team you will be focused on improving courier quality and behaviours. You will be  the one to deep dive into the operational issues and processes, understand the root causes and come up with solutions to help couriers get the most out of the platform, while delivering the best customer and partner experience. Your responsibilities will also include finding scalable approaches to automate tasks, in a way that they can remain adaptable to local needs and practices, while minimizing manual work. This role will require an ability to think outside of the box when normal methods don’t work to complete a task. The knowledge and previous experience working with automation and programming languages such as Python, SQL, JavaScript are highly desirable.    The Global Supply Excellence team is at the interception of working with regional and local operations and Glovo product teams, which will give you a chance to learn a lot about various aspects of Glovo business and make a difference. We are looking for curiosity and desire to continuously improve our platform.

Be a part of a team where you will:

• Own the courier quality metrics, deep-diving on route causes and defining strategies for improvement
• Design processes from scratch
• Build operational tools and roll them out in different markets, adapting them to local needs
• Deep dive into Glovo operational metrics and processes to understand behavioral patterns of the couriers and the areas for improvement
• Run A/B Tests fast and smartly to get new insights
• Be in touch with our Data/Tech team to request and implement new product features
• Make good use of internal data to build dashboards that measure and track the impact of your actions

You have:

• Degree in Engineering, Economics or similar 
• 2-5 years of previous experience in analytics / optimization / automation-related roles 
• Strong analytical knowledge and experience with reporting, driving insights, and data-driven optimization
• You are able to act as an owner / lead for large scale and complex data analysis projects that impact global, strategic business roadmaps & operations
• Hands-on: you are willing to get your hands dirty and are looking to bring your ideas to life and find a way to get things done
• You have an amazing attention to detail and a great appetite to learn
• Ability to adapt in an ever-changing environment - balancing intense attention to detail with swift turnaround while working in a collaborative, positive manner
• You have strong organisational skills, ability to prioritise and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment
• Good communication skills: you are able to  manage various stakeholders and know to structure the information 
• Strong drive for continuous improvement 
• Proficiency in English

Experience our Glovo Life benefits:

• Enticing Phantom Shares plan
• Comprehensive Private Health Insurance
• Cobee discounts on kindergarten, transportation, and food
• Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
• Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
• Discounted Gym memberships
• Flexible working environment

What you’ll find when working at Glovo:

• Gas: We work hard with energy and passion for what we do.
• Care: We act in the best interest of a sustainable future.
• Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
• Stay Humble: We embrace mistakes and feedback to learn from them.
• Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!   At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.   Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook! Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia. For additional information on Glovo, please visit  https://jobs.glovoapp.com/en/careers