Data Analyst - Driver & Ops Platform


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Posted 1 month ago

About the Role 
As our Data Analyst for the Driver & Ops Platform, you'll cater to the backbone of our Gojek ecosystem: our driver partners. In this role, you'll focus on elevating our driver partners’ experiences, ensuring they have a genuine, mutually beneficial, and hassle-free engagement with Gojek. You'll take the time to listen to and understand the problems our driver partners face during the course of the day - traffic conditions, inclement weather, long wait times, rider issues, COVID safety - and work with Business and Product stakeholders to make data-driven solutions. Your efforts will ensure that our driver partners are the attention, experience, and opportunities they deserve.

What You Will Do

  • Design data marts to meet business requirements
  • Perform (exploratory) analysis to determine new project pilot settings, new features, user behavior, and in-app behavioral trends
  • Validate & quantify the impact of features/initiatives by designing and implementing sound experimentation strategies and statistical analyses
  • Communicate findings through well-documented analyses and visualizations
  • Build and maintain dashboards for tracking product group KPIs
  • Brainstorm with the Product and Business teams to identify new product or business opportunities
  • An additional preview of your work scope: 1. EDA and experiments on proposed initiatives, 2. Monitoring and solving for issue tickets, and 3. Bug busting

What You Will Need

  • At least 3 years of professional experience in data analytics and business intelligence
  • Expert in SQL and strong experience using a data visualization and dashboarding tool (e.g. Tableau, Metabase, google data studio, etc)
  • Good knowledge of Python/R for data analysis
  • Ability to design a data mart to meet business requirements
  • Strong business acumen and critical thinking abilities
  • Ability to independently analyze a business problem through data manipulation, hypotheses formulation, experimental design, and statistical analysis
About the Team 
Our Data team, a subsidiary of the Driver & Ops platform, is a 14+ member team consisting of data analysts, decision scientists and data scientists based in Jakarta and Bangalore. In collaboration with our business and product counterparts, we work towards conduct rigorous analyses and build decisioning systems and data products. For example, we supported multiple launches of driver app features, designed and scaled the driver states framework, helped automate ticket arbitration systems, and are currently in the process of developing a chatbot. 
While our team is based in two different countries, we are a tight-knit group who are bonded by two things: impacting the lives of our customers through good technology, and striving for excellence in our work  🙌. Our weekly conversations revolve around high-tech ways of relaxing in this hectic world. If this is something you like and believe in, we’d be stoked to have you join the fam!

About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
Job tags: Business Intelligence Data Analytics Python R SQL Tableau
Job region(s): Asia/Pacific
Job metrics:  13  2  0
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