Support Analyst/Help Desk - Big Data Analytics

Remote, anywhere in LATAM

Applications have closed

Truelogic Software

Truelogic Software offers premium nearshore software development services to American companies. Find the perfect solution for your company today! +1 (786) 708 4447

View company page

Project Description

A popular big data analytics tool that allows you to monitor, search, analyze, visualize and act on a set of data points in real-time. In the process, helps you find solutions to some of the toughest problems in the world of IoT, security, AI and more.

Work in a team that embraces continuous delivery, that owns the product from conception to production, pushes for automation in all aspects and constantly releases to production.

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Resolve technical problems in partnership with the broader IT Ops team with Local Area Networks (LAN), Wide Area Networks (WAN), and WIFI.
  • Maintain daily performance of computer systems.
  • Triage problems by asking appropriate questions to determine the nature of problem.
  • Follow up with end-users to ensure issues have been resolved.
  • Configure new users' systems and install computer peripherals as needed

Requirements

  • Experience working as Help Desk Analyst providing support to Software Developement Production line.
  • Knowledge of Servers
  • Very good problem solving and communication skills

Rewards

  • Payment in USD
  • Free credentials for e-learning platforms
  • Remote workshops & activities

Tags: Big Data Data Analytics Security

Regions: Remote/Anywhere South America
Country: United States
Job stats:  75  6  0

More jobs like this

Explore more AI, ML, Data Science career opportunities

Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.