Data Analyst

Company Description

About A Place for Mom

We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more.  Our services are offered at no cost to families as we’re paid by the 14K+ communities and 3K+ providers in our network.

A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. 

Employees who thrive at A Place for Mom live our values every day:

• Focus on excellence
• Act with integrity and assume positive intent
• Drive outcomes every day with passion and a sense of mission
• Make the lives of our families and customers better, easier and more successful
• Realize the full potential in each team member -- work as a single supportive team

Job Description

THE POSITION

The Data Specialist for the Community Network team will support the reporting & analytics enabling our Account Manager and Customer Success teams. Specifically, the Data Specialist will own monthly reporting scorecards and analysis supporting key performance indicators for the business and new initiatives across the Community Network team. Additionally, the Data Specialist provides actionable solutions and tools that support the day-to-date operation and success of the Community Network sales teams, who rely on actionable customer data to drive business results.

Who you are:

You are a passionate and data-driven. You have strong problem solving capabilities and are always learning and looking to apply new tools or insights to your work. You have a keen eye for detail and are excited to build a deep knowledge of the Senior Living industry. You don't mind rolling up your sleeves to do what it takes to come up with new solutions or ways for solving a problem at hand. And, you are comfortable working with multiple stakeholders across an organization and can communicate your results clearly and succinctly.

What you will do:

• Support Account Management and Customer Success teams to drive outcomes through data analytics and performance reporting
• Assist in monthly performance reporting, including the publication of scorecards supporting strategic initiatives for senior leadership
• Develop, maintain, and troubleshoot operational reports by actively participating in requirements gathering, build, visualization enhancement, and ongoing end-user support, among other activities 
• Collaborate and communicate with stakeholders within the analytics, operational, and sales teams to ensure timely delivery of analytics
• Provide recommendations on best practices, services, and systems used for the improvement of APFM customer database management
• Incorporate APFM Values into each family, customer, and co-worker interaction

Qualifications

• Proficient in SQL; Proficient in Excel; experience with Python a plus
• Analytical experience with technical and/or business reporting (e.g., KPI metrics)
• Experience using Tableau or Databricks, a plus, but not required
• Ability to prioritize in a fast-paced environment with a keen eye for detail
• Ability to effectively communicate technical concepts to non-technical audiences
• Bachelor Degree preferred

Additional Information

Compensation:

• Base Salary Range - $55,000 - $62,000
• Bonus - 10% of annual earnings
• Benefits:
• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off

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