Fulfillment Senior Data Analyst

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLEWe're looking for a Fulfillment Senior Data Analyst for our international team of Fulfillment Design. You'll be responsible for setting up a central database for operational performance analysis of our 3PL suppliers, that supports our projects and enables decisions. Also you’ll be responsible to set up the reports and operational dashboards needed to share with our 3P customers,  based on BI tools. 

WHAT YOU'LL DO

• Work with our operational teams to select the KPIs, connect with 3PL to define how to collect that data from their systems and set up the database that will support analysis, comparison between warehouses and identify future improvement needs;
• Based on customers needs and internal capabilities, set up the dashboards with the information to share with our 3P customers, improving their journey with our fulfillment centers;
• Set up, for each project and side by side with the project designer, the cockpit with the right information to share between all stakeholders through the different phases of a project;
• Create reports and dashboards that support our project activities and follow-up until BAU;
• Liaise with multiple internal and external stakeholders all around the globe, on different types of projects;
• Support the build of business cases by using the proper numbers from the database;
• Be a continuous improvement agent, understanding problems, identifying root causes and opportunities for improvement and implementing solutions in operations and processes.

WHO YOU ARE

• 4+ years experience in Operations, Supply Chain, E-commerce or similar;
• Degree in Engineering, Mathematics, Management or other relevant degree;
• Strong analytical background, independent in excel, macros, SQL and BigQuery;
• Used to build and work with visualization tools (e.g.: Tableau, Looker, Power BI);
• Experience working with ERP Microsoft Dynamics 365 is a plus;
• Fluent in English, minimum C1 level is recommended;
• Knowledgeable in Lean or related continuous improvement tools and techniques in a plus;
• Able to deliver engaging presentations, including managing workshops with cross functional teams;
• Ability to work independently , securing all deliverables of the data stream of a project.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.