Data Analyst - Sales Operations

Melbourne, AU

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Posted 3 weeks ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the Team;
The Australian Sales Operations Team  provides high quality and best practice systems training, operational processes, reporting and support to the Australian Xero Go To Market team.
About the Role;
Reporting to the Australian Sales Operations Manager your key responsibilities as the Data Analyst will be to source data, and analyse and distribute reports for the sales team both ad hoc and periodically. This role is the ‘go-to’ person for questions on sales data, data sourcing and technical use of Excel, Google Sheets and SQL.

What You’ll Do;

  • Source relevant, reliable data for sales team, sales managers and leaders via various mediums, both ad hoc and periodic
  • Create insights for stakeholders in useful formats (for example reports, dashboards) to support business objectives
  • Provide analysis, commentary and guidance on data provided to assist decision making based on stakeholders’ needs
  • Maintain our Sales databases - filter and cleanse data by reviewing reports and implementing steps to prevent future data inaccuracies 
  • Improve reporting and other operational processes, automating where appropriate
  • Undertake data reconciliation activities
  • Coordinate bulk updates of account fields, implement data field changes and raise related bugs/issues
  • Build good working relationships with internal teams
  • Understand and adhere to data governance policy
  • Provide general sales operations support to the GTM team

What You’ll Bring With You;

  • Demonstrated experience as a data analyst / business data analyst using SQL
  • Experience working in an Operations function
  • CRM experience, preferable - in particular building reports and dashboards
  • Salesforce Wave Analytics (Einstein) experience advantageous
  • Strong SQL skills - ability to write complex SQL queries (advanced)
  • Self motivation, energy, passion and determination to succeed
  • Outstanding attention to detail
  • Tech-savvy and ability to pick up new systems and programs easily
  • Ability to manage multiple competing priorities and a sense of urgency
  • Ability to take ownership and work individually
  • Ability to tell stories using modern data analytics and visualisation tools
  • Excellent project management, planning and organisation skills
  • Outstanding written and oral communication skills, adept at report-writing and presenting findings and recommendations
Xero will be closed for our annual end of year shutdown between Friday, 25th of December - Sunday 17th of January. We will follow up on your applications as soon as possible upon our return. 
We thank you in advance for your patience and understanding and wish you a safe and happy new year. Take care,
The Xero Talent team.

Why Xero?
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Job tags: Data Analytics SQL
Job region(s): Asia/Pacific
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