Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.
Why this role matters
The Data Analyst will support the Carrier Engineering function through the analysis of data and trends about voice and SMS quality, capacity, fraud and client behaviour. This key role will help the team scale by allowing the managers to turn data into insights and thus have an impact on the business.
What you'll do
- Own part of the Business Intelligence framework for Carrier Engineering (Create reports, verify data, analyse data, build presentations and dashboards) with focus on Quality and Innovation functions.
- Perform complex analysis: business cases, What If Scenarios and Forecasting.
- Create Alerts for internal and external stakeholders to maintain QoS.
- Manipulate and transform data into Insights to support the business.
- Identify and develop possible data sources that are not currently covered, and recommend opportunities for process improvement.
- Provide Data analysis for other function stakeholders (Product, Marketing, Sales etc) to support cross-functional needs.
- Perform operational day-to-day tasks and work towards automation.
What you'll bring:
- Educated to Degree level
- Experience in a similar position, with a strong quantitative and statistical background.
- Highly proficient in SQL.
- Good level of proficiency in a scripting language (Python prefered).
- Experienced on Tableau Business Intelligence tool or similar.
- Proficient in MS Office/Google equivalent data analysis Tools.
- Strong analytical and problem solving skills.
- Ability and willingness to work in a global, fast-paced environment.
- Flexible with the ability to adapt working style to meet objectives.
- Ability to multi-task with appropriate time management.
- Excellent verbal and written communication skills including writing technical documents.
Nice to have:
- Telecommunications industry exposure.
- API and Cloud communications Industry exposure.
- Exposure to data stores like Redshift, Elasticsearch and Snowflake.
- Exposure to ticketing systems like JIRA or Zendesk.
- Exposure to source code repositories like Github.
Why Vonage...our values!
We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Vonage. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.