Sales Operations Specialist - Data quality management

Company Description

About Informa Tech

Informa Tech’s market-focused business connects communities and audiences across the global Information and Communications Technology industry. Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. We offer an unrivaled reach to decision-makers in the technology marketplace, leveraging over 100 recognized brands trusted for research, information, education, and networking.

Job Description

Job Description

The Data Quality Management Specialist manages the accuracy of post sales delivery of Events, Virtual Events, Media and Marketing Services. This role is responsible for the maintenance of quality of the data and collaborates with internal partners to facilitate a seamless handoff for delivery. The ideal candidate has an incredible attention to detail; Accuracy is of high importance as the data is used to support the business in Sales, Customer Success, Marketing and Finance.

KEY RESPONSIBILITIES

• Contract management; is responsible for the data accuracy of the contract process and entries into the business systems
• Owns the inventory tracking process
• Monitors and responds to internal and sales organization requests
• Supports the sales organization with the contract process and client related requests
• Acts as the liaison between media sales and Informa Engage with delivery preparation.
• Is accountable for quality control on client billing, invoicing, and the main point of contact for sales on billing and invoicing
• Conducts audits and reconciles data disparities across systems
• Oversees management of the live floor plan throughout the sales cycle
• Manages the rebook audit process and owns the communication to keep sales and team updated
• Completes monthly billing reconciliation deadlines
• Acts as the liaison between sales and the across Informa capabilities
• Establishes and enforces best practices and data standardization

Qualifications

Experience & Qualifications

• Understands pre and post sales principles and processes
• Salesforce.com knowledge and strong Excel skills
• Experienced in contract management
• Highly organized with excellent ability to balance multiple projects
• Strong financial knowledge/client billing and invoicing
• Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting and reconciliation of sold programs.
• Highly organized, with a strong ability to balance multiple projects at once while paying absolute attention to detail
• Focused on the accuracy and timeliness of billing delivery and deadlines
• A strong influencer who is able to coordinate across multiple internal teams including Sales, Informa Engage, Operations and Customer Success.
• Able to communicate conceptual solutions to peers and management effectively
• Exemplary high standards of customer service; motivated and driven to succeed

Additional Information

About Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally.

Why work for Informa?

• 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday! (Holiday runs from January to December)
• Friendly staff who are all “expert’s experts” and additional training for development
• Pension match and a range of other entirely flexible benefits to suit your needs - 5% Pension Scheme.
• Regular Social Events and Networking opportunities
• Share-Match options - become a shareholder!
• Eye Care - Including eye test and glasses
• EAP - legal & financial advice, wellbeing, counselling services. Mental health first aiders
• My Active Discounts - Discounts on a variety of products from fitness, travel and retail
• Flexible benefits - Critical illness insurance, Pension, Dental, Gym Membership, Dining Membership Card, Cycle to work scheme