Senior Data Analyst - Energy CX

Company Description

This role is available for both Remote and or Hybrid working in the United Kingdom

Hello, we're UW

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance.  That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

About the role 

We are looking to recruit a Data Analyst Lead to join the newly formed Energy Customer Experience capability. You will report to the Head of Digital Analytics, working closely with Product, UX and Tech to help guide the energy experience. You will have the opportunity to bring together customer interaction and energy industry data to provide insights into areas that we should improve, helping us deliver the best possible outcome for our customers and business.

This role requires curiosity, proactivity, a data-driven mindset, and hands-on activities. This position is fully embedded in the delivery of technical solutions. 

In particular, you will have the opportunity to explore and address critical questions like:

1. How do we promote the importance of submitting a meter reading, and which development opportunities would drive the highest return on investment?
2. What proportion of our customer base is paying the correct amount into their budget plans each month, and how do we best explain it when their payments need to change?
3. How do we help provide customers with actionable insights based on trends in their energy usage?

What you'll do

• Engage with business and product teams to develop and deliver data analytics projects, actionable insight and recommendations
• Provide technical leadership to deliver comprehensive market insights and reporting
• Translate complex information into requirements and business processes. 
• Create visualisations and data analysis and communicate findings efficiently
• Share knowledge and provide direction

About you

• Extensive experience in business insights
• Experience in data analytics (exploratory and descriptive analysis) and Statistics background
• Experience in data storytelling
• Hands-on experience with SQL and Looker
• Experience with BQ / GCP / Data studio / Terraform will be beneficial
• Excellent analytical skills and problem-solving capabilities
• Ability to manage the time to produce high-quality work with deadlines
• Great interpersonal and stakeholder management skills
• Experience with Python
• Familiarity with modern web software would be ideal (mix panel / CDPs (mparticle / segment) / MVT platforms etc)
• Ability to work within a diverse team spanning business leaders, product managers, software engineers and data scientists.

Whats in it for you

• Huge opportunities for exposure & development as we scale up.
• Competitive salary including share options
• 25 days holiday plus Bank Holidays
• Life Insurance up to 4 x your salary
• Discounted healthcare & medical cash plans
• A free virtual GP service
• Private pension scheme
• Share options and Save As You Earn Scheme
• A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
• Discounted UW services (30% mobile & broadband, 10% energy & insurance)
• A UW cashback card - earning you cashback on all your spending!

Apply here!  

If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now!

Job Description

Qualifications

Additional Information

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.